, Volume 10, Issue 3, pp 215-225

Productivity in the tourism industry

Purchase on Springer.com

$39.95 / €34.95 / £29.95*

Rent the article at a discount

Rent now

* Final gross prices may vary according to local VAT.

Get Access

Abstract

This paper analyzes the efficiency of a Portuguese public-owned hotel chain, Enatur. It applies data envelopment analysis (DEA) to estimate total factor productivity (TFP) change, while breaking it down into technical efficiency and technological change. The benchmarking procedure used is an internal one, which compares hotels with each other. For the period 1999–2001, the hotels are ranked according to their total productivity change. It is concluded that some hotels experienced productivity growth, while others faced a decline. Some implications beneficial for managerial policies were drawn from this study.