Consumer empowerment in mental health organizations: Concept, benefits, and impediments
- Mark S. Salzer Ph.D.
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This article proposes a framework for promoting consumer empowerment in mental health organizations. Consumer empowerment involves consumer participation in organizational decision-making, program development and evaluation, access to resources, and opportunities for consumers to develop and run services as well as to maintain personal dignity and integrity. The benefits include increased service innovation, responsiveness to changes in the market place, accountability, as well as the enhancement of quality of care, the protection of consumer rights, among others.
- Consumer empowerment in mental health organizations: Concept, benefits, and impediments
Administration and Policy in Mental Health and Mental Health Services Research
Volume 24, Issue 5 , pp 425-434
- Cover Date
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- Online ISSN
- Kluwer Academic Publishers-Human Sciences Press
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- Author Affiliations
- 1. Center for Mental Health Policy, Vanderbilt University, 1207 18th Avenue South, 37212, Nashville, TN