Product creation: An appropriate coupling of human and artificial intelligence

Abstract

Small batch manufacture dominates the manufacturing sector of a growing number of industrialised countries. The organisational structures and management methods currently adopted in such enterprises are firmly based upon historical developments which started with individual craftsmen. These structures and methods are primarily concerned with the co-ordination of human activities, rather than with the management of theknowledge process underlying the creation of products.

This paper argues that it is the failure to understand this knowledge process and its effective integration at aKnowledge Level which presents the real barrier to increased flexibility, not, as is presently perceived, a lack of suitableInformation Level integration. Potential techniques and methodologies for achievingKnowledge Level integration are beginning to emerge from Artificial Intelligence research. Realisation of full Knowledge Level integration will not only require further research into the AI techniques and methodologies involved, but also an understanding of the wider human aspects of their application. Some questions concerning the effective coupling of human and artificial intelligence to achieve Knowledge Level integration of the product creation process are presented.