, Volume 37, Issue 1, pp 1-46

Developments in satisfaction-research


This paper reviews advances in the study of satisfaction in the context of Social Indicators Research. Five developments are considered: (1) changes in the conceptualization of satisfaction, (2) advances in the measurement of satisfaction, (3) growth of a significant body of comparative data on satisfaction, (4) the map of satisfaction that emerges from these developments, (5) resulting advances in understanding of the appraisal-process, and (6) developments in the use of the satisfaction concept in wider conceptions of welfare.