State of the Art

Business & Information Systems Engineering

, Volume 3, Issue 2, pp 89-101

Internet Social Networking

Research State of the Art and Implications for Enterprise 2.0
  • Daniel RichterAffiliated withInstitut für Wirtschaftsinformatik Lehrstuhl für Wirtschaftsinformatik und Interorganisationssysteme, Universität Münster Email author 
  • , Kai RiemerAffiliated withDiscipline of Business Information Systems Business School, The University of Sydney
  • , Jan vom BrockeAffiliated withHilti Chair of Business Process Management Institute of Information Systems, University of Liechtenstein

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An overview of the literature on Internet social networking (ISN) is presented. The authors identify four dominant streams of research and review the key contributions to the field. The review reveals that the research field is fragmented and does not yet facilitate a general understanding of the phenomenon. In particular research is very much skewed towards certain user groups (e.g., students) and platforms (in particular Facebook). Further, implications for a corporate context are discussed. In doing so, three contexts of application are differentiated: Social network sites (SNSs) for 1) recruiting and professional career development, 2) relationship facilitation in distributed work contexts, and 3) interactions with end customers. The authors discuss SNS potentials, implications of existing ISN research and future research opportunities. In summary, they seek to contribute to a better understanding of the phenomenon of ISN and to making available the current state of ISN research for the wider Enterprise 2.0 community.


Enterprise 2.0 Internet social networking Social software