, Volume 3, Issue 1, pp 1-2
Date: 09 Dec 2010

IT Service Management and IT Automation

This is an excerpt from the content

Over the last decade IT organizations have seen a significant increase in their service management cost by at the same time constant spent in capital expenses. Cost cutting in today’s economy is high on the CIO’s agenda, however the strategic importance of IT demands rapid deployment of new services to strengthen the enterprises competitiveness in the market. The root-causes of rising operational costs are related to the challenges of provisioning new services in a standardized way with highly automated service management processes that could enable gains from the economies of scale from an operational perspective.

The recent trend of growing Infrastructure, Platform, and Software as a Service (IaaS, PaaS, SaaS) offerings, such as Google App Engine, Salesforce.com, or Amazon Web Services has led the way in demonstrating standardization and highly efficient service management processes on the basis of rather homogenized environments. Enterprise data centers are however different. Today’s ...

This article is also available in German in print and via http://www.wirtschaftsinformatik.de: Bichler M, Bhattacharya K (2010) IT-Service-Management und IT-Automation. Methoden und Modelle für effizienten IT-Betrieb. WIRTSCHAFTSINFORMATIK. doi: 10.1007/s11576-010-0252-0.