Journal of Labor Research

, Volume 18, Issue 1, pp 163-174

First online:

Is labor-management climate important? some Canadian evidence

  • Terry H. WagarAffiliated withSaint Mary’s University

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I investigate the relationship between labor-management climate and perceptions of productivity, product!service quality, and customer!client satisfaction using a regional and national sample of Canadian organizations and a regional sample of local unions. Overall, the ordered probit results reveal a strong relationship between labor-management climate and measures of organizational performance with a more positive labor-management climate associated with more favorable scores on the performance variables.