Social Media: Opportunities for Quality Improvement and Lessons for Providers—A Networked Model for Patient-Centered Care Through Digital Engagement

  • Alexandra Bornkessel
  • Robert Furberg
  • R. Craig Lefebvre
Public Health Policy (NK Choudhry, Section Editor)

DOI: 10.1007/s11886-014-0504-5

Cite this article as:
Bornkessel, A., Furberg, R. & Lefebvre, R.C. Curr Cardiol Rep (2014) 16: 504. doi:10.1007/s11886-014-0504-5
Part of the following topical collections:
  1. Topical Collection on Public Health Policy


Social media brings a new dimension to health care for patients, providers, and their support networks. Increasing evidence demonstrates that patients who are more actively involved in their healthcare experience have better health outcomes and incur lower costs. In the field of cardiology, social media are proposed as innovative tools for the education and update of clinicians, physicians, nurses, and medical students. This article reviews the use of social media by healthcare providers and patients and proposes a model of “networked care” that integrates the use of digital social networks and platforms by both patients and providers and offers recommendations for providers to optimize their use and understanding of social media for quality improvement.


Social mediaSocial network sitesOnline health communitiese-patientsDigital engagement strategiesNetworked carePatient engagementPatient-centered careQuality improvementProviders

Copyright information

© Springer Science+Business Media New York 2014

Authors and Affiliations

  • Alexandra Bornkessel
    • 1
  • Robert Furberg
    • 2
  • R. Craig Lefebvre
    • 3
  1. 1.Center for Communication ScienceRTI InternationalRockvilleUSA
  2. 2.Center for the Advancement of Health ITRTI InternationalResearch Triangle ParkUSA
  3. 3.Center for Communication ScienceRTI InternationalUniversity ParkUSA