Service Business

, Volume 8, Issue 4, pp 559–586

The impact of external environmental on business process management and organizational performance

  • Wai Peng Wong
  • Noor Hazlina Ahmad
  • Aizzat Mohd. Nasurdin
  • Marini Nurbanum Mohamad
Empirical Article

DOI: 10.1007/s11628-013-0207-9

Cite this article as:
Wong, W.P., Hazlina Ahmad, N., Mohd. Nasurdin, A. et al. Serv Bus (2014) 8: 559. doi:10.1007/s11628-013-0207-9

Abstract

The external business environment as a variable for explaining the impact of business process management (BPM) on organization performance is investigated. The developed model is tested using partial least squares, using a survey on human resource/information technology managers in Malaysia. Statistical results show that dynamism and hostility influence the degree of implementation of BPM. The extent of BPM also has an impact on organization performance. The model can be used by organizations to assess their level of BPM success depending on specific environmental characteristics. This research also contributes to understanding an environment–BPM–performance interface in a developing economy, not previously examined.

Keywords

Environment Business process management (BPM) Performance 

Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  • Wai Peng Wong
    • 1
  • Noor Hazlina Ahmad
    • 1
  • Aizzat Mohd. Nasurdin
    • 1
  • Marini Nurbanum Mohamad
    • 1
  1. 1.School of ManagementUniversiti Sains Malaysia (USM)USMMalaysia

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