Journal of General Internal Medicine

, Volume 28, Issue 11, pp 1469–1476

The Impact of Health Literacy on Desire for Participation in Healthcare, Medical Visit Communication, and Patient Reported Outcomes among Patients with Hypertension

  • Hanan J. Aboumatar
  • Kathryn A. Carson
  • Mary Catherine Beach
  • Debra L. Roter
  • Lisa A. Cooper
Original Research

DOI: 10.1007/s11606-013-2466-5

Cite this article as:
Aboumatar, H.J., Carson, K.A., Beach, M.C. et al. J GEN INTERN MED (2013) 28: 1469. doi:10.1007/s11606-013-2466-5

ABSTRACT

BACKGROUND

Low health literacy (HL) is associated with poor healthcare outcomes; mechanisms for these associations remain unclear.

OBJECTIVE

To elucidate how HL influences patients’ interest in participating in healthcare, medical visit communication, and patient reported visit outcomes.

DESIGN, SETTING, AND PATIENTS

Cross-sectional study of enrollment data from a randomized controlled trial of interventions to improve patient adherence to hypertension treatments. Participants were 41 primary care physicians and 275 of their patients. Prior to the enrollment visit, physicians received a minimal intervention or communication skills training and patients received a minimal intervention or a pre-visit coaching session. This resulted in four intervention groups (minimal patient/minimal physician; minimal patient/intensive physician; intensive patient/minimal physician; and intensive patient/intensive physician).

MEASUREMENTS

Rapid Estimate of Adult Literacy in Medicine; patients’ desire for involvement in decision making; communication behaviors; patient ratings of participatory decision making (PDM), trust, and satisfaction.

RESULTS

A lower percentage of patients with low versus adequate literacy had controlled blood pressure. Both groups were similarly interested in participating in medical decision making. Communication behaviors did not differ based on HL except for medical question asking by patients, which was lower among low literacy patients. This was particularly true in the intensive patient /intensive physician group (3.85 vs. 6.42 questions; p = 0.002). Overall, ratings of care didn’t differ based on HL; however, in analyses stratified by intervention assignment, patients with low literacy in minimal physician intervention groups reported significantly lower PDM scores than adequate literacy patients.

CONCLUSIONS

Patients with low and adequate literacy were similarly interested in participating in medical decision making. However, low literacy patients were less likely to experience PDM in their visits. Low literacy patients in the intensive physician intervention groups asked fewer medical questions. Patients with low literacy may be less able to respond to physicians’ use of patient-centered communication approaches than adequate literacy patients.

KEY WORDS

health literacy participatory decision makingpatient–physician relationshipcommunication

Copyright information

© Society of General Internal Medicine 2013

Authors and Affiliations

  • Hanan J. Aboumatar
    • 1
    • 2
  • Kathryn A. Carson
    • 2
    • 3
    • 4
  • Mary Catherine Beach
    • 2
    • 3
    • 5
  • Debra L. Roter
    • 5
  • Lisa A. Cooper
    • 2
    • 3
    • 4
    • 5
  1. 1.Armstrong Institute for Safety and QualityJohns Hopkins MedicineBaltimoreUSA
  2. 2.Division of General Internal Medicine, Department of MedicineJohns Hopkins University School of MedicineBaltimoreUSA
  3. 3.Welch Center for Prevention, Epidemiology, and Clinical ResearchJohns Hopkins UniversityBaltimoreUSA
  4. 4.Department of EpidemiologyJohns Hopkins Bloomberg School of Public HealthBaltimoreUSA
  5. 5.Department of Health Behavior, and SocietyJohns Hopkins Bloomberg School of Public HealthBaltimoreUSA