Brief Report

Journal of General Internal Medicine

, Volume 24, Issue 4, pp 517-519

First online:

Medical Record Documentation of Patients’ Hearing Loss by Physicians

  • Christopher F. HalpinAffiliated withDepartment of Audiology Massachusetts Eye and Ear Infirmary, Harvard Medical School Email author 
  • , Lisa I. IezzoniAffiliated withInstitute for Health Policy, Massachusetts General Hospital, Harvard Medical School
  • , Steven RauchAffiliated withDepartment of Otolaryngology, Massachusetts Eye and Ear Infirmary, Harvard Medical School

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Anecdotal evidence suggests that hearing loss, even when sufficient to prevent full access to spoken communication, often is underreported by patients and not documented by physicians. No published studies have investigated this issue quantitatively.


To assess the documentation of hearing loss in comprehensive physician notes in cases where the patients are known to have substantial binaural loss.


Electronic medical record (EMR) notes for 100 consecutive patients with substantial binaural hearing loss were reviewed retrospectively at a large academic medical center. All records reviewed were created within 2 years before the patient’s audiometry. Comprehensive physician notes containing the headings “History” and “Physical Exam” were examined for documentation of hearing loss and scored as: no mention of loss; finding of loss; or hearing reported as normal.


Consecutive adult patients with substantial binaural hearing loss by audiometry who also had a comprehensive medical assessment in their electronic medical record created within 2 years before audiometry.


Thirty-six percent of EMRs had no mention of hearing loss, 28% reported some loss, and 36% percent indicated that hearing was normal.


Substantial hearing loss, sufficient to prevent effective communication in the medical setting, often is underdocumented in medical records.


hearing loss electronic medical record patient communication