, Volume 22, Issue 2 Supplement, pp 341-346,
Open Access This content is freely available online to anyone, anywhere at any time.

Caring for Patients with Limited English Proficiency: The Perspectives of Small Group Practitioners

Abstract

BACKGROUND

Language barriers in medical care are a large and growing problem in the United States. Most research has focused on how language barriers affect patients. Less is known of the physician perspective and the efforts they are making to overcome these barriers.

OBJECTIVE

To learn about current approaches to communicating with limited English-proficient (LEP) patients and the associated financial and nonfinancial constraints that private practice physicians and managers perceive in providing these services.

DESIGN

Computer-assisted telephone focus groups with open-ended discussion guide.

SETTING

Small private practices in geographic areas that have experienced recent dramatic increases in LEP populations.

PARTICIPANTS

Primary care physicians, specialists, and practice managers.

APPROACH

Focus group transcripts were systematically coded using grounded theory analysis. The research team then identified common themes that arose across the groups.

RESULTS

Citing the cost, inaccessibility, and inconvenience of using professional interpreters, physicians commonly used family and friends as interpreters. Few recalled any actual experience with professional interpreters or were well-informed about the cost of their services. Physicians and office managers voiced uniform concern about how language barriers impede quality and safety of patient care and increased malpractice risk.

CONCLUSIONS

Health care providers in private practice recognize the importance of overcoming language barriers. However, perceived barriers to implementing cost-effective strategies to these barriers are high. Physicians in private practice would benefit from information about how to best overcome language barriers in their practices efficiently and affordably.

The work described in this paper was presented at the 29th annual meeting of the Society of General Internal Medicine, May, 2006.