The Journal of Behavioral Health Services & Research

, Volume 38, Issue 3, pp 414-423

Outcome Assessment via Handheld Computer in Community Mental Health: Consumer Satisfaction and Reliability

  • Lizabeth A. GoldsteinAffiliated withUniversity of Pennsylvania
  • , Mary Beth Connolly GibbonsAffiliated withUniversity of Pennsylvania Email author 
  • , Sarah M. ThompsonAffiliated withUniversity of Pennsylvania
  • , Kelli ScottAffiliated withUniversity of Pennsylvania
  • , Laura HeintzAffiliated withUniversity of Pennsylvania
  • , Patricia GreenAffiliated withNorthwestern Human Services
  • , Donald ThompsonAffiliated withNorthwestern Human Services
  • , Paul Crits-ChristophAffiliated withUniversity of Pennsylvania

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Computerized administration of mental health-related questionnaires has become relatively common, but little research has explored this mode of assessment in “real-world” settings. In the current study, 200 consumers at a community mental health center completed the BASIS-24 via handheld computer as well as paper and pen. Scores on the computerized BASIS-24 were compared with scores on the paper BASIS-24. Consumers also completed a questionnaire which assessed their level of satisfaction with the computerized BASIS-24. Results indicated that the BASIS-24 administered via handheld computer was highly correlated with pen and paper administration of the measure and was generally acceptable to consumers. Administration of the BASIS-24 via handheld computer may allow for efficient and sustainable outcomes assessment, adaptable research infrastructure, and maximization of clinical impact in community mental health agencies.


Community mental health Outcome assessment Technology