The Journal of Behavioral Health Services & Research

, Volume 38, Issue 3, pp 414–423

Outcome Assessment via Handheld Computer in Community Mental Health: Consumer Satisfaction and Reliability

  • Lizabeth A. Goldstein
  • Mary Beth Connolly Gibbons
  • Sarah M. Thompson
  • Kelli Scott
  • Laura Heintz
  • Patricia Green
  • Donald Thompson
  • Paul Crits-Christoph
Article

DOI: 10.1007/s11414-010-9229-4

Cite this article as:
Goldstein, L.A., Connolly Gibbons, M.B., Thompson, S.M. et al. J Behav Health Serv Res (2011) 38: 414. doi:10.1007/s11414-010-9229-4

Abstract

Computerized administration of mental health-related questionnaires has become relatively common, but little research has explored this mode of assessment in “real-world” settings. In the current study, 200 consumers at a community mental health center completed the BASIS-24 via handheld computer as well as paper and pen. Scores on the computerized BASIS-24 were compared with scores on the paper BASIS-24. Consumers also completed a questionnaire which assessed their level of satisfaction with the computerized BASIS-24. Results indicated that the BASIS-24 administered via handheld computer was highly correlated with pen and paper administration of the measure and was generally acceptable to consumers. Administration of the BASIS-24 via handheld computer may allow for efficient and sustainable outcomes assessment, adaptable research infrastructure, and maximization of clinical impact in community mental health agencies.

Keywords

Community mental healthOutcome assessmentTechnology

Copyright information

© National Council for Community Behavioral Healthcare 2010

Authors and Affiliations

  • Lizabeth A. Goldstein
    • 1
  • Mary Beth Connolly Gibbons
    • 2
  • Sarah M. Thompson
    • 1
  • Kelli Scott
    • 1
  • Laura Heintz
    • 1
  • Patricia Green
    • 3
  • Donald Thompson
    • 4
  • Paul Crits-Christoph
    • 5
  1. 1.University of PennsylvaniaPhiladelphiaUSA
  2. 2.University of PennsylvaniaPhiladelphiaUSA
  3. 3.Northwestern Human ServicesPhiladelphiaUSA
  4. 4.Northwestern Human ServicesErdenheimUSA
  5. 5.University of PennsylvaniaPhiladelphiaUSA