Outcome Assessment via Handheld Computer in Community Mental Health: Consumer Satisfaction and Reliability
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- Goldstein, L.A., Connolly Gibbons, M.B., Thompson, S.M. et al. J Behav Health Serv Res (2011) 38: 414. doi:10.1007/s11414-010-9229-4
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Computerized administration of mental health-related questionnaires has become relatively common, but little research has explored this mode of assessment in “real-world” settings. In the current study, 200 consumers at a community mental health center completed the BASIS-24 via handheld computer as well as paper and pen. Scores on the computerized BASIS-24 were compared with scores on the paper BASIS-24. Consumers also completed a questionnaire which assessed their level of satisfaction with the computerized BASIS-24. Results indicated that the BASIS-24 administered via handheld computer was highly correlated with pen and paper administration of the measure and was generally acceptable to consumers. Administration of the BASIS-24 via handheld computer may allow for efficient and sustainable outcomes assessment, adaptable research infrastructure, and maximization of clinical impact in community mental health agencies.