Article

The Journal of Behavioral Health Services & Research

, Volume 38, Issue 3, pp 414-423

Outcome Assessment via Handheld Computer in Community Mental Health: Consumer Satisfaction and Reliability

  • Lizabeth A. GoldsteinAffiliated withUniversity of Pennsylvania
  • , Mary Beth Connolly GibbonsAffiliated withUniversity of Pennsylvania Email author 
  • , Sarah M. ThompsonAffiliated withUniversity of Pennsylvania
  • , Kelli ScottAffiliated withUniversity of Pennsylvania
  • , Laura HeintzAffiliated withUniversity of Pennsylvania
  • , Patricia GreenAffiliated withNorthwestern Human Services
  • , Donald ThompsonAffiliated withNorthwestern Human Services
  • , Paul Crits-ChristophAffiliated withUniversity of Pennsylvania

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Abstract

Computerized administration of mental health-related questionnaires has become relatively common, but little research has explored this mode of assessment in “real-world” settings. In the current study, 200 consumers at a community mental health center completed the BASIS-24 via handheld computer as well as paper and pen. Scores on the computerized BASIS-24 were compared with scores on the paper BASIS-24. Consumers also completed a questionnaire which assessed their level of satisfaction with the computerized BASIS-24. Results indicated that the BASIS-24 administered via handheld computer was highly correlated with pen and paper administration of the measure and was generally acceptable to consumers. Administration of the BASIS-24 via handheld computer may allow for efficient and sustainable outcomes assessment, adaptable research infrastructure, and maximization of clinical impact in community mental health agencies.

Keywords

Community mental health Outcome assessment Technology