Asgarkhani, M. (2006). Current trends in strategic management of ICTs. IEEE international conference on management of innovation and technology, doi:10.1109/ICMIT.2006.262205
Basili, V., Heidrich, J., Lindvall, M., Münch, J., Regardie, M., Rombach, D., et al. (2009). Linking software development and business strategy through measurement. IEEE computer (Accepted article).
Belk, R. W. (Ed.). (2007). Handbook of qualitative research methods in marketing. Cheltenham, UK, Northampton, MA, USA: Edward Elgar.
Capell, P. (2004) Benefits of improvement efforts, SEI SPECIAL REPORT CMU/SEI-2004-SR-010, Sep 2004.
Card, D. (2003). Practical software measurement. Proceedings of the 25th international conference on software engineering (ICSE’03), IEEE computer society, (pp. 738).
Chastek, J. G., Donohoe, P., & McGregor, D. J. (2009). Formulation of a production strategy for a software product line.
Dybå, T. (2005). An empirical investigation of the key factors for success in software process improvement. IEEE Transactions on Software Engineering,
Ebert, C., & Dumke, R. (2007). Software measurement: Establish–extract–evaluate–execute. Springer, XII, 561 p. 157 illus, ISBN: 978-3-540-71648-8.
El-Emam, K. (2007). TrialStat corporation: On schedule with high quality and cost savings for the customer. Performance results from process improvement, DACS Journal, Vol. 10, no. 1.
El-Emam, K., Goldenson, D., McCurley, J., & Herbsleb, J. (2001). Modelling the likelihood of software process improvement: An exploratory study. Empirical Software Engineering,
Fahey, L. (2007). Connecting strategy and competitive intelligence: Refocusing intelligence to produce critical strategy inputs. Strategy & Leadership, Emerald,
Goethert, W., & Fisher, M. (2003). Deriving enterprise-based measures using the balanced scorecard and goal-driven measurement techniques. Carnegie Mellon University, Software Eng. Inst. http://www.sei.cmu.edu/pub/documents/03.reports/pdf/03tn024.pdf
. Accessed 15 May 2009.
Goethert, W. & Siviy, J. (2004). Applications of the indicator template for measurement and analysis. Carnegie Mellon University, Software Eng. Inst. http://www.sei.cmu.edu/pub/documents/04.reports/pdf/04tn024.pdf
. Accessed 15 May 2009.
Gopal, A., Mukhopadhyay, T., & Krishnan, M. S. (2005). The impact of institutional forces on software metrics programs. IEEE Transactions on Software Engineering,
Harjumaa, L., Markkula, J., & Oivo, M. (2008). How does a measurement programme evolve in software organizations? PROFES 2008, LNCS 5089 (pp. 230–243).
ISO/IEC 15504-4:2004 (2004). Information technology—process assessment—Part 4: Guidance on use for process improvement and process capability determination.
ISO/IEC 15939:2007 (2007). Software engineering—software measurement process.
ISO/IEC 9001:2008 (2008). Quality management systems—requirements, international standards organization.
Issac, G., Rajendran, C., & Anantharaman, R. N. (2006). An instrument for the measurement of customer perceptions of quality management in the software industry: An empirical study in India. Software Quality Journal, Springer,
Kahraman, C., Demirel, N. C., & Demirel, T. (2007). Prioritization of e-Government strategies using a SWOT-AHP analysis: The case of Turkey. European Journal of Information Systems,
Kamel, S. H., Rateb, D., & El-Tawil, M. (2009). The impact of ICT investments on economic development in Egypt. The Electronic Journal of Information Systems in Developing Countries,
Kanji, G. K., & e Sá, P. M. (2007). Performance measurement and business excellence: The reinforcing link for the public sector. Total Quality Management & Business Excellence,
(1 & 2), 49–56.CrossRef
Kaplan, R. S., & Cooper, R. (1997). Cost and effect: Using integrated cost systems to drive profitability and performance, activity-based costing: Introduction (79–110). Boston: Harvard Business School Press.
Kaplan, R. S. & Norton, D. P. (2005) The office of strategy management, Harvard Business Review Article, doi:10.1225/R0510D
Kaplan, R. S., & Norton, D. P. (2006). Alignment: Using the balanced scorecard to create corporate synergies. Boston, MA, USA: Harvard Business Press Books.
Kaplan, R. S., & Norton, D. P. (2008). Plan the strategy: Aligning the organization for effective strategy execution. Harvard Business Press, Book Chapter, Prod. #: 7686BC-PDF-ENG.
Kojima, T., Hasegawa, T., Misumi, M., & Nakamura, T. (2007). Risk analysis of software process measurements. Software Quality Journal, Springer,
Kuppusamy, M., Pahlavani, M., & Salman, A. S. (2008). Fostering ICT development for growth: Measuring the payoffs for Australia and the Asean-5 Countries. American Journal of Applied Sciences,
Lamb, R. B. (2008). Competitive strategic management. Englewood Cliffs: Prentice-Hall.
Long, J. O. (2008). ITIL version 3 at a glance, Springer US.
McGarry, J. (2002). Practical software measurement: Objective information for decision makers, Addison-Wesley.
Mcloone, P. J., & Rohde S. L. (2007). Performances outcomes of CMMI-based process improvements. Performance results from process improvement, DACS Journal, Vol. 10, no. 1.
Mehra, S., & Inman, R. A. (2004). Purchasing management and business competitiveness in the coming decade. Production Planning & Control,
Mishra, D., & Mishra, A. (2008). Software process improvement methodologies for small and medium enterprises. Product-focused software process improvement, Springer Berlin, Heidelberg, LNCS, 5089, (pp. 273–288).
Oliveira, S. B., Valle, R., & Mahler, C. F. (2009). A comparative analysis of CMMI software project management by Brazilian, Indian and Chinese companies. Software Quality Journal, Springer, doi:10.1007/s11219-009-9087-6
Peng, G. C. A., & Nunes, M. B. (2007). Using PEST analysis as a tool for refining and focusing contexts for information systems research. Proceedings of the 6th European conference on research methods for business and management studies (pp. 229–236).
Porter, M. E. (1979). How competitive forces shape strategy. Harvard Business Review, 57, Mar–Apr, 86–93.
Qi, L. A. (2007). Motorola software group’s china center: Value added by CMMI. Performance results from process improvement, DACS Journal, Vol. 10, no. 1.
Shull, F., Seaman, C., & Zelkowltz, M. (2006). Victor R. Basili’s contributions to software quality. Software IEEE,
Software Engineering Institute (2006). Standard CMMI Appraisal method for process improvement (SCAMPI) A, version 1.2: Method definition document. CMU/SEI-2006-HB-002. http://www.sei.cmu.edu/pub/documents/06.reports/pdf/06hb002.pdf
. Accessed 15 May 2009.
Trienekens, J. J. M., Kusters, R., Kriek, D., & Siemons, P. (2009). Entropy based software processes improvement. Software Quality Journal, Springer,
Tuan, H. W., Liu, C. Y., & Chen, C. M. (2006). Using ABC model for software process improvement: A balanced perspective. HICSS ‘06: Proceedings of the 39th annual Hawaii international conference on system sciences, IEEE Computer Society, 9, 229.3.
Watson, H. J., & Wixom, B. H. (2007). The current state of business intelligence. IEEE Computer,