Agarwal, K. S. (1993). English, Laloo: A Bihari story. The Independent (Bombay), September 23.
Anderson, B. (1991). Imagined communities. London: Verso.
Anderson, C. (2004). The Indian machine. Wired 12.02
. Accessed 28 September 2004.
Annamalai, E. (2004). Nativization of English in India and its effect on multilingualism. Journal of Language and Politics,
Appiah, A. (1994). Identity, authenticity, survival: Multicultural societies and social reproduction. In A. Gutmann (Ed.), Multiculturalism (pp. 149–163). Princeton: Princeton University Press.
Archibugi, D. (2005). The language of democracy: Vernacular or Esperanto? A comparison between the multiculturalist and cosmopolitan perspectives. Political Studies,
Austen, I. (2004). Canada, the closer country for outsourcing work. The New York Times (November 30), W1, W7.
Bocock, R. (1986). Hegemony. Chichester, UK: Ellis Horwood, Ltd.
Boo, K. (2004). The best job in town: The Americanization of Chennai. New Yorker (July 5), pp. 54–69.
Bourne, A. (producer). (2004). Out of India. 60 Minutes, CBS (January 11).
Bowen G. N. (2005). Nearshore? Farshore? Which shore for CRM? OutsourcingCanada.com
. Accessed 29 October 2007.
Boyd, H. C., & Helms, J. E. (2005). Consumer entitlement theory and measurement. Psychology & Marketing,
Burgess, J., & Connell, J. (2006). Developments in the call centre sector: An overview. In J. Burgess & J. Connell (Eds.), Developments in the call centre industry (pp. 1–18). London: Routledge.
Call Centre Sector Profile. (2004). Economic Development Office, Hamilton, ON. http://www.investinhamilton.ca/contactcentres.asp
. Accessed 30 December 2007.
Cameron, D. (2000a). Good to talk?. London: Sage Publications.
Cameron, D. (2000b). Styling the worker: Gender and the commodification of language in the globalized service economy. Journal of Sociolinguistics,
Canadian Customer Contact Centre Industry (CCCCI). (2002, October). The Canadian Customer Contact Centre Landscape: An industry in transition—final report. http://www.contactcentrecanada.ca/cm/files/eng_final_report.pdf
. Accessed 14 December 2007.
Chatterjee, P. (1986). Nationalist thought and the colonial world. London: Zed Books.
Chatterjee, P. (1994). Was there a hegemonic project of the colonial state? In D. Engels & S. Marks (Eds.), Contesting colonial hegemony (pp. 79–84). London: British Academic Press.
Chet, C. L. (2004). Like exporting baseball: Individualism and global competition in the high-tech industry. Anthropology of Work Review,
Chirot, D., & Hall, T. D. (1982). World-system theory. Annual Review of Sociology,
Clayton, T. (1999). Decentering language in world-system inquiry. Language Problems & Language Planning,
Clayton, T. (2005). Essay review: On globalization, hegemony and resistance in Selma K. Sonntag’s The local politics of global English: Case studies in linguistic globalization. Globalisation, Societies and Education, 3(1), 127–135.
Cohen, E. S. (2001). The politics of globalization in the United States. Georgetown University Press: Washington, DC.
Cowie, C. (2007). The accents of outsourcing: The meanings of “neutral” in the Indian call centre industry. World Englishes,
Datamonitor (2004). Call centers in Canada: Industry profile
, Reference code 0070-0758. http://www.datamonitor.com
. Accessed 28 January 2008.
Deery, S., & Kinnie, N. (2004). Introduction: The nature and management of call centre work. In S. Deery & N. Kinnie (Eds.), Call centres and human resource management (pp. 1–22). New York: Palgrave Macmillan.
Dicken, P. (2003). Global shift. New York: Guilford Press.
Dua, H. R. (1994). Hegemony of English. Mysore: Yashoda Publications.
Economist (2005). Tecnovate eSolutions: The call of the East (February 19), p. 61.
Featherstone, M. (1995). Undoing culture. London: Sage Publications.
Friedman, T. L. reporter (2004). The other side of outsourcing. Discovery Channel (June 3).
Galtung, J. (1971). A structural theory of imperialism. Journal of Peace Research, 8(2). (Reprinted in Peace and world structure, vol. 4, pp. 437–381, by J. Galtung, 1980, Copenhagen: Ejlers).
Guha, R. (1997). Dominance without hegemony. Cambridge, MA: Harvard University Press.
Hamm, B., & Smandych, R. (Eds.). (2005). Cultural imperialism. Peterborough, ON: Broadview Press.
Hannerz, U. (1990). Cosmopolitans and locals in world culture. In M. Featherstone (Ed.), Global culture (pp. 237–251). London: Sage Publications.
Heller, M. (2003). Globalization, the new economy, and the commodification of language and identity. Journal of Sociolinguistics,
House, J. (2003). English as a lingua franca: A threat to multilingualism? Journal of Sociolinguistics,
Hurst, L. (2007). Toronto: Lost in translation in the city of Babel. The Toronto Star
(December 8). http://www.thestar.com/News/Ideas/article/283656
. Accessed 12 December 2007.
Ives, P. (2004). Gramsci’s politics of language. Toronto: University of Toronto Press.
Ives, P. (2006). “Global English”: Linguistic imperialism or practical lingua franca? Studies in Language and Capitalism,
Ives, P. (forthcoming). Cosmopolitanism & global English: The missing language politics in globalisation debates (under review in Political Studies).
Kachru, B. B. (1983). The Indianization of English. Delhi: Oxford University Press.
Kachru, B. B., & Smith L. (Eds.). (1982–2004). World Englishes. Oxford: Blackwell.
King, W. R. (2005). Outsourcing becomes more complex. Information Systems Management
Kymlicka, W. (2003). Being Canadian. Government & Opposition,
LaDousa, C. (2006). The discursive malleability of an identity: A dialogic approach to language “medium” schooling in north India. Journal of Linguistic Anthropology,
Legrain, P. (2003). Cultural globalization is not Americanization. Chronicle of Higher Education (May 9), pp. B7–B10.
Mattelart, A. (1979). Multinational corporations and the control of culture (M. Chanan, Trans.). Atlantic Highlands, NJ: Humanities Press.
McPhate, M. (2005). Outsourcing outrage: Indian call-center workers suffer abuse. San Francisco Chronicle (November 17), p. C-1.
Mirchandani, K. (2004a). Practices of global capital: Gaps, cracks and ironies in transnational call centres in India. Global Networks,
Mirchandani, K. (2004b). Webs of resistance in transnational call centres: Strategic agents, service providers and customers. In R. Thomas, A. J. Mills, & J. H. Mills (Eds.), Identity politics at work (pp. 179–195). London: Routledge.
Nederveen Pieterse, J. (2004). Globalization & culture. Lanham, MD: Rowman & Littlefield Publishers.
Pal, A. (2004). Indian by day, American by night. Progressive (August), pp. 29–33.
Perkins, T. (2005). Call-centres on a roll; jobs up more than fivefold from 1987: Statscan study. Toronto Sun (June 1), p. C10.
Phillipson, R. (1992). Linguistic imperialism. Oxford: Oxford University Press.
Poster, W. R. (2007). Who’s on the line? Indian call center agents pose as Americans for U.S.-outsourced firms. Industrial Relations,
Ramanathan, V. (2005). The English-vernacular divide. Clevedon, UK: Multilingual Matters Ltd.
Reinhart, A. (2007). Canada: A nation of newcomers. The Globe and Mail
(December 5). http://www.theglobeandmail.com/servlet/story/RTGAM.20071205.wcensusmain1005/BNStory/census2006/home
. Accessed 12 December 2007.
Rohde, D. (2004). Young workers are changing India’s politics and society. New York Times (August 21), p. A3.
Roseman, E. (2007). Readers are still singing Bell blues. Toronto Star (April 14), Business section, p. D3.
Roy, S. (2003). Bilingualism and standardization in a Canadian call center: Challenges for a linguistic minority community. In S. R. Schecter & R. Bayley (Eds.), Language socialization in bilingual and multilingual societies (pp. 269–285). Clevedon, UK: Multilingual Matters Ltd.
Schiller, H. I. (1976). Communication and cultural domination. New York: M.E. Sharpe.
Seidlhofer, B., & Jenkins, J. (2003). English as a lingua franca and the politics of property. In C. Mair (Ed.), The politics of English as a world language (pp. 139–154). Amsterdam: Rodopi.
Sheth, D. L. (1990). No English please, we’re Indian. Illustrated Weekly of India (August 19), pp. 34–37.
Skipper, W. (2006). Services offshoring: An overview. Anthropology of Work Review,
Sonntag, S. K. (2003). The local politics of global English. Lanham, MD: Lexington Books.
Sonntag, S. K. (2005). Appropriating identity or cultivating capital? Global English in offshoring service industries. Anthropology of Work Review,
Sonntag, S. K. (2009). The changing global-local linguistic landscape in India. In L. Farrell, U. N. Singh, & R. A. Giri (Eds.), English language education in South Asia (pp. 29–39). India: Cambridge University Press.
Srivastava, S., & Theodore, N. (2006). Offshoring call centres: The view from Wall Street. In J. Burgess & J. Connell (Eds.), Developments in the call centre industry (pp. 19–35). London: Routledge.
Steger, M. B. (2003). Globalization. Oxford: Oxford University Press.
Stiglitz, J. E. (2002). Globalization and its discontents. New York: W.W. Norton.
Taylor, P. (2000). Izations of the world: Americanization, modernization and globalization. In C. Hay & D. Marsh (Eds.), Demystifying globalization (pp. 49–70). New York: Palgrave.
Taylor, P., & Bain, P. (2005). ‘India calling to the far away towns’: The call centre labour process and globalization. Work Employment & Society,
Taylor, P., & Bain, P. (2006). Work organization and employee relations in Indian call centres. In J. Burgess & J. Connell (Eds.), Developments in the call centre industry (pp. 36–57). London: Routledge.
Thrift, N. (2000). State sovereignty, globalization and the rise of soft capitalism. In C. Hay & D. Marsh (Eds.), Demystifying globalization (pp. 71–102). New York: Palgrave.
Tomlinson, J. (1991). Cultural imperialism. Baltimore: The Johns Hopkins University Press.
Tomlinson, J. (1999). Globalization and culture. Chicago: University of Chicago Press.
Vaish, V. (2008). Biliteracy and globalization. Clevedon, UK: Multilingual Matters Ltd.
Waldron, J. (1995). Minority cultures and the cosmopolitan alternative. In W. Kymlicka (Ed.), The rights of minority cultures (pp. 93–119). Oxford: Oxford University Press.
Yelaja, P. (2007). Trade deal with India ‘a natural’ for Canada; Agreement will provide great potential to open markets, Emerson says. Toronto Star (June 18), Business section, p. B1.