Journal of Immigrant and Minority Health

, Volume 14, Issue 4, pp 602–607

Comparison of Throughput Times for Limited English Proficiency Patient Visits in the Emergency Department Between Different Interpreter Modalities

  • Amy Grover
  • Sara Deakyne
  • Lalit Bajaj
  • Genie E. Roosevelt
Original Paper

DOI: 10.1007/s10903-011-9532-z

Cite this article as:
Grover, A., Deakyne, S., Bajaj, L. et al. J Immigrant Minority Health (2012) 14: 602. doi:10.1007/s10903-011-9532-z

Abstract

Appropriate interpretation is imperative for families with limited English proficiency (LEP). We compared throughput times for ED visits involving families with LEP based on type of interpretation provided: in-person interpretation, remote telephonic interpretation or bilingual providers. This study is a secondary analysis of a prospective study of caretaker satisfaction with different interpreter modalities. We queried the medical record for event time stamps, clinical factors and disposition. The in-person cohort (116 min) had a significantly shorter total throughput time than telephonic (141 min) and bilingual provider (153 min) cohorts (P < 0.0001), due to a difference in time seen by provider to disposition. Time seen by provider to disposition remained statistically significantly shorter for the in-person cohort when compared to telephonic interpretation when controlling for potential confounders such as admission rate (P = 0.006). In-person interpretation significantly decreased ED throughput times and may be an important consideration in the choice of interpreter modality.

Keywords

ED throughput time Limited English proficiency Interpretation 

Copyright information

© Springer Science+Business Media, LLC 2011

Authors and Affiliations

  • Amy Grover
    • 1
    • 2
  • Sara Deakyne
    • 1
  • Lalit Bajaj
    • 1
  • Genie E. Roosevelt
    • 1
  1. 1.Section of Pediatric Emergency Medicine, The Children’s HospitalUniversity of Colorado School of MedicineDenverUSA
  2. 2.Section of Pediatric Emergency MedicineUniversity of Colorado School of MedicineAuroraUSA