Journal of Immigrant and Minority Health

, Volume 14, Issue 1, pp 175–182

Assessing Cultural Perspectives on Healthcare Quality

Original Paper

DOI: 10.1007/s10903-010-9403-z

Cite this article as:
Bagchi, A.D., af Ursin, R. & Leonard, A. J Immigrant Minority Health (2012) 14: 175. doi:10.1007/s10903-010-9403-z


This study explores cultural differences in perceptions of quality of care and examines whether existing surveys, such as the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) questionnaires, adequately capture conceptions of healthcare quality among members of racial/ethnic minority groups. Eight focus groups with African Americans, Asian Indians, Latinos, and whites were organized into two 45-minute segments. In one segment, participants rated the quality of care depicted in a video; in the other they discussed the concept of “healthcare quality.” We found that members of racial/ethnic minority groups are more likely than whites to identify cultural competency and providing a holistic approach to care as important to healthcare quality. Neither of these concepts is currently included in the core CAHPS® questionnaire. The CAHPS® and other quality surveys may not accurately capture concepts of healthcare quality that members of racial/ethnic minority groups deem most important.


CAHPS®Race/ethnicityQualityCultural competency

Copyright information

© Springer Science+Business Media, LLC 2010

Authors and Affiliations

  • Ann D. Bagchi
    • 1
  • Raquel af Ursin
    • 2
  • Alicia Leonard
    • 2
  1. 1.Research DivisionMathematica Policy ResearchPrincetonUSA
  2. 2.Survey DivisionMathematica Policy ResearchPrincetonUSA