Information Systems Frontiers

, Volume 13, Issue 5, pp 693–706

The impact of RFID technology on warehouse process innovation: A pilot project in the TPL industry


DOI: 10.1007/s10796-010-9246-0

Cite this article as:
Fosso Wamba, S. & Takeoka Chatfield, A. Inf Syst Front (2011) 13: 693. doi:10.1007/s10796-010-9246-0


Using the value chain model which provides a process view, this longitudinal case study and simulation modeling analysis of a Canadian third-party logistics (TPL) supply chain provides some empirical support for the enabling role of RFID technology in effecting warehouse process innovation and optimization for the focal TPL firm. However, the findings of our study also reveal the RFID technology implementation costs as the key inhibitor of RFID widespread adoption and usage among suppliers. This, in turn, precluded the focal TPL firm from implementing the best optimum RFID solution to create better business value from the RFID project.


RFID technologyWarehouseBusiness process innovationModelingOptimization

Copyright information

© Springer Science+Business Media, LLC 2010

Authors and Affiliations

  1. 1.University of WollongongWollongongAustralia