International Journal of Speech Technology

, Volume 9, Issue 1, pp 41–50

Experiences of usability evaluation of the IMAGINE speech-based interaction system

Authors

    • Information: Signals, Images, Systems (ISIS) Research Group, School of Electronics and Computer ScienceUniversity of Southampton
  • K. Gladstone
    • Deaf Education through Listening and Talking (DELTA)
Article

DOI: 10.1007/s10772-006-9003-4

Cite this article as:
Damper, R.I. & Gladstone, K. Int J Speech Technol (2007) 9: 41. doi:10.1007/s10772-006-9003-4

Abstract

IMAGINE is a recently completed multi-partner, multi-national European 5th Framework project aimed at developing systems for interaction with e-business applications through a multilingual natural language interface from mobile and other devices. The vision embodied in IMAGINE is universal access to electronic services by anyone (including disabled users) at any time. Since this long-term vision is not achievable with current capabilities in speech and natural language technologies, we have concentrated initially on a monolingual (English) application, namely a speech-enabled interface to an Online Shop. This paper is primarily concerned with usability evaluation of a prototype system for this application. The principal finding is that considerable challenges and barriers remain against the successful deployment of speech systems in real applications. The problems are not just technical, but systemic (to do with the nature of speech) and are exacerbated by lack of shared background and difficulties of communication between different professionals involved in the design, commissioning and maintenance of speech systems.

Keywords

Interactive speech systems Usability evaluation E-business Natural language dialogue

Copyright information

© Springer Science+Business Media, LLC 2006