Original Paper

Ethics and Information Technology

, Volume 13, Issue 1, pp 5-15

First online:

Studying the ethical implications of e-trust in the lab

  • Cristina BicchieriAffiliated withUniversity of Pennsylvania Email author 
  • , Azi Lev-OnAffiliated withInstitute for Research in the Social Sciences, Stanford UniversitySchool of Communication, Ariel University Center

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The paper presents results of recent laboratory experiments that study if and how computer-mediated communication affects cooperation and trust. It is argued that communication medium does not matter much for trust-building and maintenance, whereas relevant pre-play communication and group size can have a major influence. The implications of the findings for the design of sites that depend on trusting communities are discussed.


Trust Promise-keeping Social norms e-trust Communication Trust games