Ethics and Information Technology

, Volume 13, Issue 1, pp 5–15

Studying the ethical implications of e-trust in the lab

Original Paper

DOI: 10.1007/s10676-010-9258-y

Cite this article as:
Bicchieri, C. & Lev-On, A. Ethics Inf Technol (2011) 13: 5. doi:10.1007/s10676-010-9258-y


The paper presents results of recent laboratory experiments that study if and how computer-mediated communication affects cooperation and trust. It is argued that communication medium does not matter much for trust-building and maintenance, whereas relevant pre-play communication and group size can have a major influence. The implications of the findings for the design of sites that depend on trusting communities are discussed.


Trust Promise-keeping Social norms e-trust Communication Trust games 

Copyright information

© Springer Science+Business Media B.V. 2010

Authors and Affiliations

  1. 1.University of PennsylvaniaPhiladelphiaUSA
  2. 2.Institute for Research in the Social SciencesStanford UniversityStanfordUSA
  3. 3.School of CommunicationAriel University CenterArielIsrael

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