Electronic Commerce Research

, Volume 6, Issue 1, pp 75-101

First online:

Multinational web uses and gratifications: Measuring the social impact of online community participation across national boundaries

  • Patricia Grace-FarfagliaAffiliated withLally School of Management and Technology, Rensselaer Polytechnic Institute Email author 
  • , Ad DekkersAffiliated withQuality Management, Department of Communication, Fontys University
  • , Binod SundararajanAffiliated withDepartment of Language, Literature, and Communication, Rensselaer Polytechnic Institute
  • , Lois PetersAffiliated withManagement and Entrepreneurship, Lally School of Management and Technology, Rensselaer Polytechnic Institute
  • , Sung-Hee ParkAffiliated withEwha Womans University

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This paper describes the rationale and findings from a multinational study of online uses and gratifications conducted in the United States, Korea, and the Netherlands in spring 2003. Survey questions developed in three languages by native speaking researchers was presented to approximately 400 respondents in each country via the Web. Web uses and gratifications were analyzed cross-nationally in a comparative fashion focusing on involvement in different types of on-line communities. Findings indicate that demographic characteristics, cultural values, and Internet connection type emerged as critical factors that explain why the same technology is adopted differently.


Uses and gratifications Online communities Multinational Cross-cultural