Computer Supported Cooperative Work (CSCW)

, Volume 22, Issue 4, pp 609–665

A Review of 25 Years of CSCW Research in Healthcare: Contributions, Challenges and Future Agendas


DOI: 10.1007/s10606-012-9168-0

Cite this article as:
Fitzpatrick, G. & Ellingsen, G. Comput Supported Coop Work (2013) 22: 609. doi:10.1007/s10606-012-9168-0


CSCW as a field has been concerned since its early days with healthcare, studying how healthcare work is collaboratively and practically achieved and designing systems to support that work. Reviewing literature from the CSCW Journal and related conferences where CSCW work is published, we reflect on the contributions that have emerged from this work. The analysis illustrates a rich range of concepts and findings towards understanding the work of healthcare but the work on the larger policy level is lacking. We argue that this presents a number of challenges for CSCW research moving forward: in having a greater impact on larger-scale health IT projects; broadening the scope of settings and perspectives that are studied; and reflecting on the relevance of the traditional methods in this field - namely workplace studies - to meet these challenges.

Key words

coordinationCSCWelectronic health records (EHR)electronic patient records (EPR)healthcarehealth ICTintegrationinteractionmedical recordspolicyreviewstandardisationworkplace studiesworkpractice

Copyright information

© Springer 2012

Authors and Affiliations

  1. 1.Institute for Design and Assessment of TechnologyVienna University of TechnologyViennaAustria
  2. 2.Department of Clinical Medicine, Telemedicine and e-health research groupUniversity of TromsøTromsøNorway