Adamson, S. J., & Sellman, J. D. (2001). Drinking goal selection and treatment outcomes in out-patients with mild-moderate alcohol dependence. Drug and Alcohol Review,
Anthony, W., Rogers, E. S., & Farkas, M. (2003). Research on evidence-based practices: Future directions in an era of recovery. Community Mental Health Journal,
Berghofer, G., Castille, D. M., & Link, B. (2010). Evaluation of client services (ECS): A measure of treatment satisfaction for people with chronic mental illness. Community Mental Health Journal,
Blaszczynski, A. (2005). Conceptual and methodological issues in treatment outcome research. Journal of Gambling Studies,
Blaszczynski, A. P., Dulao, V., & Lange, M. (1997). How much do you spend gambling? Ambiguities in survey questionnaire items. Journal of Gambling Studies,
Booth, P. G., Dale, B., & Ansari, J. (1984). Problem drinking goal choice and treatment outcome: A preliminary study. Addictive Behaviors,
Booth, P. G., Dale, B., Slade, B. D., & Dewey, M. E. (1992). A follow-up study of problem drinkers offered a goal choice option. Journal of Studies on Alcohol,
Breen, R. B., Zucerkman, N. G., & Walker, H. I. (2001). Cognitive changes in pathological gamblers following a 28-day inpatient program. Psychology of Addictive Behaviors,
Campbell, J. (1998). Consumerism, outcomes, and satisfaction: A review of the literature. In R. W. Manderscheid & M. J. Henderson (Eds.), Mental health, United States, 1998. Washington, DC: Center for Mental Health Services.
Carlson, M. J., & Gabriel, R. M. (2001). Patient satisfaction, use of services, and one-year outcomes in publicly funded substance abuse treatment. Psychiatric Services,
Cho, H., & Kim, W. J. (2012). Racial differences in satisfaction with mental health services among victims of intimate partner violence. Community Mental Health Journal
Damkot, D. K., Pandiani, J. A., & Gordon, L. R. (1983). Development, implementation and findings of a continuing client satisfaction survey. Community Mental Health Journal,
Dickerson, M., Hinchy, J., & England, S. L. (1990). Minimal treatments and problem gamblers: A preliminary investigation. Journal of Gambling Studies,
Dickerson, M., McMillen, J., Hallebone, E., Volberg, R., & Wooley, R. (1997). Definition and incidence of problem gambling, including the socio-economic distribution of gamblers. Melbourne: Victoria Casino and Gambling Authority.
Dickerson, M. G., & Weeks, D. (1979). Controlled gambling as a therapeutic technique for compulsive gamblers. Journal of Behavior Therapy and Experimental Psychiatry,
Donovan, D. M., Kadden, R. M., DiClemente, C. C., & Carroll, K. M. (2002). Client satisfaction with three therapies in the treatment of alcohol dependence: Results from project MATCH. American Journal on Addictions,
Dowling, N., Smith, D., & Thomas, T. (2009). A preliminary investigation of abstinence and controlled gambling as self-selected goals of treatment for female pathological gambling. Journal of Gambling Studies,
Echeburua, E., Baez, C., & Fernandez-Montalvo, J. (1996). Comparative effectiveness of three therapeutic modalities in the psychological treatment of pathological gambling. Behavioral and Cognitive Psychotherapy,
Edlund, M. J., Young, A. S., Kung, F. Y., Sherbourne, C. D., & Wells, K. B. (2003). Does satisfaction reflect the technical quality of mental health care? Health Services Research,
Gambino, B., Fitzgerald, R., & Shaffer, H. (1993). Perceived family history of problem gambling and scores on SOGS. Journal of Gambling Studies,
Ganju, V. (1999). The MHSIP consumer survey. Arlington, VA: National Association of State Mental Health Program Directors Research Institute.
Ganju, V., Beall, M. A., Callahan, N., Dailey, W., Dumont Hornik, J. A., Johnson, J. R., et al. (1996). The MHSIP consumer-oriented mental health report card. Washington, DC: Center for Mental Health Services (SAMHSA DHHS).
Garland, A. F., Aarons, G. A., Hawley, K. M., & Hough, R. L. (2003). Relationship of youth satisfaction with mental health services and changes in symptoms and functioning. Psychiatric Services,
Garland, A. F., Haine, R. A., & Boxmeyer, C. L. (2007). Determinates of youth and parent satisfaction in usual care psychotherapy. Evaluation and Program Planning,
Gerber, J. G., & Prince, P. N. (1999). Measuring client satisfaction with assertive community treatment. Psychiatric Services,
Gomes, K., & Pascual-Leone, A. (2009). Primed for change: Facilitating factors in problem gambling treatment. Journal of Gambling Studies,
Greenfield, T. X., & Attkisson, C. C. (1989). Steps toward a multifactorial satisfaction scale for primary care and mental health services. Evaluation and Program Planning,
Herman, S. E. (1997). Exploring the link between service quality and outcomes: Parents’ assessment of family support programs. Evaluation Review,
Hodgins, D. C., Currie, S. R., & el-Guebaly, N. (2001). Motivational enhancement and self-help treatments for problem gambling. Journal of Counseling and Clinical Psychology,
Hodgins, D. C., & Makarchuk, K. (2003). Trusting problem gamblers: Reliability and validity of self-reported gambling behavior. Psychology of Addictive Behaviors,
Hodgins, D. C., Peden, N., & Cassidy, E. (2005). The association between comorbidity and outcome in pathological gambling: A prospective follow-up of recent quitters. Journal of Gambling Studies,
Holcomb, W. R., Parker, J. C., & Leong, G. B. (1997). Outcomes of inpatients treated on a VA psychiatric unit and a substance abuse treatment unit. Psychiatric Services,
Holcomb, W. R., Parker, J. C., Leong, G. B., Thiele, J., & Higdon, J. (1998). Customer satisfaction and self-reported treatment outcomes among psychiatric inpatients. Psychiatric Services,
Howard, P. B., El-Mallakh, P., Rayens, M. K., & Clark, J. J. (2003). Consumer perspectives on quality of inpatient mental health services. Archives of Psychiatric Nursing,
Jerrell, J. M. (2006). Psychometrics of the MHSIP adult consumer survey. Journal of Behavioral Health Services & Research,
Kalman, T. P. (1983). An overview of patient satisfaction with psychiatric treatment. Hospital & Community Psychiatry,
Kessler, R. C., & Mroczek, K. (1995). Measuring the effects of medical interventions. Medical Care,
Ladouceur, R. (2005). Controlled gambling for pathological gamblers. Journal of Gambling Studies,
Larsen, D., Attkisson, C., Hargreaves, W., & Nguyen, T. (1979). Assessment of client/patient satisfaction: Development of a general scale. Evaluation and Program Planning,
Leavey, G., King, M., Cole, E., Hoar, A., & Johnson-Sabine, E. (1997). First-onset psychotic illness: Patients’ and relatives’ satisfaction with services. British Journal of Psychiatry,
Lesieur, H. R. (1988). Report on pathological gambling in New Jersey. In Report and Recommendations of the Governor’s Advisory Commission on Gambling (pp. 103-165). Trenton, NJ: Governor’s Advisory Commission on Gambling. https://dspace.njstatelib.org/xmlui/handle/10929/24007
. Accessed 9 June 2013.
Lesieur, H. R., & Blume, S. B. (1990). Characteristics of pathological gamblers identified among patients on a psychiatric admissions service. Hospital & Community Psychiatry,
Lesieur, H. R., & Rosenthal, R. J. (1991). Pathological gambling: A review of the literature. Journal of Gambling Studies,
Linden, R. D., Pope, H. G., & Jonas, J. M. (1986). Pathological gambling and major affective disorder: Preliminary findings. Journal of Clinical Psychiatry,
Lorenz, V. C., & Yaffee, R. A. (1986). Pathological gambling: Psychosomatic, emotional and marital difficulties as reported by the gambler. Journal of Gambling Behavior,
Love, R. E., Caid, C. D., & Davis, A. (1979). The user satisfaction survey: Consumer evaluation of an inner city community health center. Evaluation and the Health Professions,
Mental Health Statistics Improvement Program (MHSIP) Task Force. (1996). The MHSIP consumer-oriented mental health report card: The final report of the MHSIP Task Force on a consumer-oriented mental health report card. Rockville, MD: Center for Mental Health Services.
Mercier, C., Landry, M., Corbiere, M., & Perreault, M. (2004). Measuring clients’ perceptions as outcome measurement. In A. R. Robert & K. R. Yeager (Eds.), Evidence-based practice manual: Research and outcome measures in health and human services (pp. 904–909). London: Oxford University Press.
Meredith, L. S., Orlando, M., Humphrey, N., Camp, P., & Sherbourne, C. D. (2001). Are better ratings of the patient-provider relationship associated with higher quality care for depression? Medical Care,
Minsky, J., Riesser, G., & Duffy, M. (1995). The eye of the beholder: Housing preferences of inpatients and their treatment teams. Psychiatric Services,
Mobilia, P. (1993). Gambling as a rational addiction. Journal of Gambling Studies,
Monnat, S.M. (2008). Predictors of mental health consumer outcomes: A sociodemographic analysis. In Proceedings from the Annual Meeting of the Eastern Sociological Society. New York, NY.
Nathan, P. (2005). Methodological problems in research on treatments for pathological gambling. Journal of Gambling Studies,
Nie, N. H., Hull, C. H., Jenkins, J. G., Steinbrenner, K., & Bent, D. H. (1975). Statistical package for the social sciences (2nd ed.). New York: McGraw-Hill.
Ojehagen, A., & Berglund, M. (1989). Changes of drinking goals in a two-year out-patient alcoholic treatment program. Addictive Behaviors,
Orford, J., & Keddie, A. (1986). Abstinence or controlled drinking in clinical practice: A test of dependence and persuasion hypothesis. British Journal of Addictions,
Palleson, S., Mitsem, M., Kvale, G., Johnsen, B. H., & Molde, H. (2005). Outcome of psychological treatments of pathological gambling: A review and meta-analysis. Addiction,
Pascoe, G. C. (1983). Patient satisfaction in primary health care: A literature review and analysis. Evaluation and Program Planning,
Perreault, M., Katerelos, T. E., Sabourin, S., Leichner, P., & Desmarais, J. (2001). Information as a distinct dimension for satisfaction assessment of outpatient psychiatric services. International Journal of Health Care Quality Assurance,
Perreault, M., Leichner, P., Sabourin, S., & Gendreau, P. (1993). Patient satisfaction with outpatient psychiatric services: Qualitative and quantitative assessments. Evaluation and Program Planning,
Perreault, M., White, N. D., Fabres, E., Landry, M., Anestin, A. S., & Robouin, D. (2010). Relationship between perceived improvement and treatment satisfaction among clients of a methadone maintenance program. Evaluation and Program Planning,
Petry, N. (2005a). Pathological gambling: Etiology, comorbidity and treatment. Washington, DC: American Psychological Association.
Petry, N. (2005b). Gamblers anonymous and cognitive-behavioral therapies for pathological gamblers. Journal of Gambling Studies,
Petry, N. M., Ammerman, Y., Bohl, J., Doersch, A., Gay, H., Kadden, R., et al. (2006). Cognitive-behavioral therapy for pathological gamblers. Journal of Consulting and Clinical Psychology,
Raaijmakers, Q. A. W. (1999). Effectiveness of different missing data treatments in surveys with Likert-type data: Introducing the relative mean substitution approach. Educational and Psychological Measurement,
Rankin, H. (1982). Control rather than abstinence as a goal in the treatment of excessive gambling. Behavior Research and Therapy,
Robson, E., Edwards, J., Smith, G., & Colman, I. (2002). Gambling decisions: An early intervention program for problem gamblers. Journal of Gambling Studies,
Rosecrance, J. (1989). Controlled gambling: A promising future. In H. J. Shaffer, S. A. Stein, B. Gambino, & T. N. Cumming (Eds.), Compulsive gambling: theory, research, and practice (pp. 147–160). Lexington, MA: Lexington Books/D/C/Health and Company.
Ruggeri, M., & Dall’Agnola, R. (1993). The development and use of the Verona Expectations and Care Scale (VECS) and the Verona Service Satisfaction Scale (VSSS) for measuring expectations and satisfaction with community based psychiatric services in patients, relatives and professionals. Psychological Medicine,
Sanchez-Craig, M., & Lei, H. (1986). Disadvantages of imposing the goal of abstinence on problem drinkers: An empirical study. British Journal of Addiction,
Shaffer, H. J., Hall, M. N., & van der Bilt, J. (1997). Estimating the prevalence of disordered gambling behavior in the United States and Canada: A meta-analysis. Boston: Harvard Medical School Division on Addictions.
Shaffer, H. J., LaBrie, R. A., LaPlante, D. A., Kidman, R. C., & Donato, A. N. (2005). The Iowa gambling treatment program: Treatment outcomes for a follow-up sample. Journal of Gambling Studies,
Sowers, W. (2005). Transforming systems of care: The American association of community psychiatrists guidelines for recovery oriented services. Community Mental Health Journal,
Sylvain, C., Ladouceur, R. L., & Boisvert, J. M. (1997). Cognitive and behavioral treatment of pathological gambling: A controlled study. Journal of Counseling and Clinical Psychology,
Tanner, B. A. (1982). A multi-dimensional client satisfaction instrument. Evaluation and Program Planning,
Teague, G. B., Ganju, V., Hornik, J. A., Johnson, J. R., & McKinney, J. (1997). The MHSIP mental health report card: A consumer-oriented approach to monitoring the quality of mental health plans. Evaluation Review,
Toneatto, T., & Dragonetti, R. (2008). Effectiveness of community-based treatment for problem gambling: A quasi-experimental evaluation of Cognitive-Behavioral vs. Twelve-Step Therapy. The American Journal on Addictions,
Toneatto, T., & Ladouceur, R. (2003). Treatment of pathological gambling: A critical review of the literature. Psychology of Addictive Behaviors,
Turchik, J. A., Karoenko, V., Ogles, B. M., Demireva, P., & Probst, D. R. (2010). Parent and adolescent satisfaction with mental health services: Does it relate to youth diagnosis, age, gender, or treatment outcome? Community Mental Health Journal,
Walker, M. B. (1992). The psychology of gambling. Oxford: Pergamon Press.
Walker, M. B. (1993). Treatment strategies for problem gambling: A review of effectiveness. In W. R. Eadington & J. A. Cornelius (Eds.), Gambling behavior and problem gambling (pp. 533–566). Reno. NV: Institute for the Student of Gambling and Commercial Gaming.
Walker, M. B. (2005). Problems in measuring the effectiveness of cognitive therapy for pathological gambling. Journal of Gambling Studies,
Walker, M., Toneatto, T., Potenza, M. N., Petry, N., Ladouceur, R., Hodgins, D. C., et al. (2006). A framework for reporting outcomes in problem gambling treatment research: The Banff, Alberta Consensus. Addiction,
Zhang, Z., Gerstein, D. R., & Friedmann, P. D. (2008). Patient satisfaction and sustained outcomes of drug abuse treatment. Journal of Health Psychology,