Artificial Intelligence and Law

, Volume 13, Issue 2, pp 297–321

GearBi: Towards an online arbitration environment based on the design principles simplicity, awareness, orientation, and timeliness

Authors

  • Gerard A.W. Vreeswijk
    • Institute of Information and Computing Sciences (ICS)Utrecht University
    • Centre of Electronic Dispute Resolution (CEDIRE), Computer/Law InstituteVrije Universiteit
Article

DOI: 10.1007/s10506-006-9015-z

Cite this article as:
Vreeswijk, G.A. & Lodder, A.R. Artif Intell Law (2005) 13: 297. doi:10.1007/s10506-006-9015-z
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Abstract

Arbitration is a preferred method for the resolution of international business disputes. As of yet, most publications on online arbitration deal with legal issues. In this paper, we present an Online arbitration environment that we believe facilitates the participants in a meaningful way. Our assumption is that an ODR service should be easy to use (convenient), and at the same time provide meaningful support. More specifically we have paid attention to four criteria that we believe are important, viz. simplicity, awareness, orientation and timeliness. The online arbitration service is called GearBi.

Keywords

online arbitrationdispute resolutionusability engineeringsystems design
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Copyright information

© Springer Science+Business Media B.V. 2006