, Volume 13, Issue 2, pp 297-321

GearBi: Towards an online arbitration environment based on the design principles simplicity, awareness, orientation, and timeliness

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Abstract

Arbitration is a preferred method for the resolution of international business disputes. As of yet, most publications on online arbitration deal with legal issues. In this paper, we present an Online arbitration environment that we believe facilitates the participants in a meaningful way. Our assumption is that an ODR service should be easy to use (convenient), and at the same time provide meaningful support. More specifically we have paid attention to four criteria that we believe are important, viz. simplicity, awareness, orientation and timeliness. The online arbitration service is called GearBi.