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Burnout and Self-Reported Quality of Care in Community Mental Health

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Administration and Policy in Mental Health and Mental Health Services Research Aims and scope Submit manuscript

Abstract

Staff burnout is widely believed to be problematic in mental healthcare, but few studies have linked burnout directly with quality of care. The purpose of this study was to examine the relationship between burnout and a newly developed scale for quality of care in a sample of community mental health workers (N = 113). The Self-Reported Quality of Care scale had three distinct factors (Client-Centered Care, General Work Conscientiousness, and Low Errors), with good internal consistency. Burnout, particularly personal accomplishment, and to a lesser extent depersonalization, were predictive of overall self-rated Quality of Care, over and above background variables.

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Acknowledgments

This study was funded by an IP-RISP grant from the National Institute of Mental Health (R24 MH074670; Recovery Oriented Assertive Community Treatment). The content is solely the responsibility of the authors and does not represent the official views of the National Institutes of Health.

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Authors and Affiliations

  1. Department of Psychology, Indiana University Purdue University Indianapolis (IUPUI), 402 N. Blackford Street, Indianapolis, IN, 46202, USA

    Michelle P. Salyers, Angela L. Rollins & Ruth Firmin

  2. ACT Center of Indiana, Indianapolis, IN, USA

    Michelle P. Salyers & Angela L. Rollins

  3. Office of Mental Health Research and Training, The University of Kansas School of Social Welfare, Lawrence, KS, USA

    Sadaaki Fukui

  4. VA HSR&D Center On Implementing Evidence-based Practice, Roudebush VAMC, Indianapolis, IN, USA

    Angela L. Rollins

  5. Four County Counseling Center, Logansport, IN, USA

    Timothy Gearhart, James P. Noll, Stacy Williams & C. J. Davis

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  1. Michelle P. Salyers
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  2. Sadaaki Fukui
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  4. Ruth Firmin
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  8. C. J. Davis
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Correspondence to Michelle P. Salyers.

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Salyers, M.P., Fukui, S., Rollins, A.L. et al. Burnout and Self-Reported Quality of Care in Community Mental Health. Adm Policy Ment Health 42, 61–69 (2015). https://doi.org/10.1007/s10488-014-0544-6

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