Administration and Policy in Mental Health and Mental Health Services Research

, Volume 38, Issue 3, pp 193–202

A Collaborative Approach to Identifying Effective Incentives for Mental Health Clinicians to Improve Depression Care in a Large Managed Behavioral Healthcare Organization


    • RAND Corporation
  • Robert B. Branstrom
    • Research and EvaluationOptum Health Behavioral Solutions
  • Francisca Azocar
    • Research and EvaluationOptum Health Behavioral Solutions
  • Ruth Fikes
    • College Health IPA
  • Susan L. Ettner
    • Division of General Internal Medicine and Health Services ResearchDavid Geffen School of Medicine at UCLA
Original Paper

DOI: 10.1007/s10488-010-0313-0

Cite this article as:
Meredith, L.S., Branstrom, R.B., Azocar, F. et al. Adm Policy Ment Health (2011) 38: 193. doi:10.1007/s10488-010-0313-0


This descriptive study used stakeholder input to prioritize evidence-based strategies for improving depression care and to select incentives for mental health clinicians to adopt those strategies, and to conduct a feasibility test of an incentive-based program in a managed behavioral healthcare organization (MBHO). In two rounds of interviews and a stakeholder meeting, MBHO administrators and clinicians selected increasing combination treatment (antidepressant plus psychotherapy) rates as the program goal; and paying a bonus for case reviews, clinician feedback, and clinician education as incentives. We assessed program feasibility with case review and clinician surveys from a large independent practice association that contracts with the MBHO. Findings suggest that providing incentives for mental health clinicians is feasible and the incentive program did increase awareness. However, adoption may be challenging because of administrative barriers and limited clinical data available to MBHOs.


Provider behavior changeIncentivesMental health servicesDepressionQuality improvement

Copyright information

© RAND Corporation 2010