Process and Outcome Evaluation of an Emergency Department Intervention for Persons with Mental Health Concerns Using a Population Health Approach
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To evaluate an emergency department’s use of a mental health triage and mental health crisis counsellor for persons presenting with mental health concerns.
Mixed method (qualitative and quantitative), multiple measures.
Significant pre- and post-intervention reductions for wait time, security incidents and hospital admissions were found. Follow ups with a community agency, medications and a psychiatrist increased post-intervention, while follow ups with detox decreased post-intervention.
The qualitative and quantitative findings are congruent with other studies supporting the use of properly implemented mental health triage and crisis counsellors to improve the care of persons with mental health concerns.
- Process and Outcome Evaluation of an Emergency Department Intervention for Persons with Mental Health Concerns Using a Population Health Approach
Administration and Policy in Mental Health and Mental Health Services Research
Volume 34, Issue 2 , pp 160-171
- Cover Date
- Print ISSN
- Online ISSN
- Springer US
- Additional Links
- Mental health services
- Emergency department
- Author Affiliations
- 1. Department of Family Medicine, The University of Western Ontario, London, ON, Canada, N6A 5C1
- 2. Lawson Health Research, London, Canada
- 3. Regional Mental Health Centre London, London, Canada
- 4. London Health Sciences Centre, London, Canada
- 5. Department of Psychiatry, University of Western Ontario, London, Canada
- 6. Canadian Mental Health Association, London/Middlesex Branch, London, Canada
- 7. London Mental Health Crisis Service, London, Canada