Information Systems and e-Business Management

, Volume 12, Issue 2, pp 259–284

Benchmarking scale of e-government stage in Chinese municipalities from government chief information officers’ perspective

Original Article

DOI: 10.1007/s10257-013-0225-0

Cite this article as:
Fan, B. & Luo, J. Inf Syst E-Bus Manage (2014) 12: 259. doi:10.1007/s10257-013-0225-0



Most extant e-government measurements are tailored for front-end website evaluation from the perspective of citizens and business. This paper develops a valid scale to evaluate e-government evolution from the perspective of government chief information officers, which act as an instrument for measuring back-office e-government.


A survey was conducted through a questionnaire administered to 13 large cities in the Chinese context. The investigation involved 331 government information officers, who are or had been in charge of e-government construction.


By conducting a series of studies like literature review, q-sorting, the EFA and CFA methods, this study establishes an instrument that measures e-government stage evolution of public agencies.


Within the instrument, five dimensions are applied, namely, cataloging, transaction, vertical integration, horizontal integration, and e-participation. Each of the five identified and verified dimensions plays a significant role in overall e-government stage. The 21 evaluation criteria across the five factors can serve a useful diagnostic purpose. Furthermore, a sample consisting of 24 city agencies in Shanghai China are employed to test the benchmarking instrument. Contrary to the stage theory (Layne and Lee in Gov Inf Q 18(2):122–136, 2001), the stages of vertical integration and horizontal integration do not take place in sequence in our context.


This paper develops a valid scale to assess e-government development in the perspective of back-office e-government, with an aim to diagnose, examine, and guide the growth of e-government.


E-governmentStage modelCity agenciesBenchmarking scale

Copyright information

© Springer-Verlag Berlin Heidelberg 2013

Authors and Affiliations

  1. 1.School of International and Public AffairsShanghai Jiao Tong UniversityShanghaiChina
  2. 2.Antai College of Economics and ManagementShanghai Jiao Tong UniversityShanghaiChina