Personal and Ubiquitous Computing

, Volume 10, Issue 6, pp 369–378

The experience of enchantment in human–computer interaction

  • John McCarthy
  • Peter Wright
  • Jayne Wallace
  • Andy Dearden
Original Article

DOI: 10.1007/s00779-005-0055-2

Cite this article as:
McCarthy, J., Wright, P., Wallace, J. et al. Pers Ubiquit Comput (2006) 10: 369. doi:10.1007/s00779-005-0055-2

Abstract

Improving user experience is becoming something of a rallying call in human–computer interaction but experience is not a unitary thing. There are varieties of experiences, good and bad, and we need to characterise these varieties if we are to improve user experience. In this paper we argue that enchantment is a useful concept to facilitate closer relationships between people and technology. But enchantment is a complex concept in need of some clarification. So we explore how enchantment has been used in the discussions of technology and examine experiences of film and cell phones to see how enchantment with technology is possible. Based on these cases, we identify the sensibilities that help designers design for enchantment, including the specific sensuousness of a thing, senses of play, paradox and openness, and the potential for transformation. We use these to analyse digital jewellery in order to suggest how it can be made more enchanting. We conclude by relating enchantment to varieties of experience.

Keywords

User experience designVarieties of experienceEnchantmentDigital jewelleryWearables

Copyright information

© Springer-Verlag London Limited 2005

Authors and Affiliations

  • John McCarthy
    • 1
  • Peter Wright
    • 2
  • Jayne Wallace
    • 3
  • Andy Dearden
    • 4
  1. 1.Department of Applied PsychologyUniversity College CorkCorkIreland
  2. 2.Department of Computer ScienceUniversity of YorkYorkUK
  3. 3.Culture, Communication and Computing Research InstituteSheffield Hallam UniversitySheffieldUK
  4. 4.Culture, Communication and Computing Research InstituteSheffield Hallam UniversitySheffieldUK