Social Psychiatry and Psychiatric Epidemiology

, Volume 42, Issue 11, pp 892–901

The development of the child and adolescent versions of the Verona Service Satisfaction Scale (CAMHSSS)

  • Agnes K. Ayton
  • Michael P. Mooney
  • Kate Sillifant
  • Jonathan Powls
  • Hufrize Rasool
ORIGINAL PAPER

DOI: 10.1007/s00127-007-0241-9

Cite this article as:
Ayton, A.K., Mooney, M.P., Sillifant, K. et al. Soc Psychiat Epidemiol (2007) 42: 892. doi:10.1007/s00127-007-0241-9

Abstract

Background

There is a shortage of comprehensive and validated instruments to measure satisfaction with Child and Adolescent Mental Health Services (CAMHS). This study chose the Verona Service Satisfaction Scale (VSSS as a template for the development of a new CAMHS Satisfaction Scale (CAMHSSS).

Method

The new questionnaires were developed by involving service users and members of the multidisciplinary team in several stages. The psychometric qualities of the 39-item draft were tested on a random sample.

Results

A total of 56 adolescents and 104 parents participated in the study. The acceptability of the questionnaires was excellent, and internal consistency was high. Test-retest reliability was between substantial to moderate for individual items, and high for the seven dimension and the final versions of the scale. The questionnaires differentiated well between satisfied and dissatisfied service users.

Conclusions

Two versions were generated to measure service satisfaction among outpatients (CAMHSSS-39 and 20) and one for inpatients and day-patients (CAMHSSS-Unit). All have good psychometric properties and can be recommended for future studies.

Keywords

child and adolescent mental health servicesreliabilityreproducibility of resultsconsumer satisfaction

Copyright information

© Springer-Verlag 2007

Authors and Affiliations

  • Agnes K. Ayton
    • 1
    • 2
  • Michael P. Mooney
    • 2
  • Kate Sillifant
    • 3
  • Jonathan Powls
    • 4
  • Hufrize Rasool
    • 4
  1. 1.Darwin CentreStoke-on-TrentUK
  2. 2.The University of HullKingston-upon-HullUK
  3. 3.Norfolk Mental Health Care TrustLowestoftUK
  4. 4.West End Child & Family ServiceHessleUK