Faculty ratings of resident humanism predict patient satisfaction ratings in ambulatory medical clinics
10.1007/BF02599179 Cite this article as: McLeod, P.J., Tamblyn, R., Benaroya, S. et al. J Gen Intern Med (1994) 9: 321. doi:10.1007/BF02599179 Abstract Objective: To determine whether patient satisfaction ratings can be predicted by faculty ratings or self-ratings of resident humanism. Design: A prospective three-month collection of patient satisfaction ratings in two ambulatory care clinics and simultaneous acquisition of faculty ratings and self-ratings of resident humanism using ABIM questionnaires. Setting: Two teaching hospital ambulatory care internal medicine clinics. Participants: Forty-seven internal medicine residents and 17 faculty internists were sent questionnaires for evaluation of humanism of individual residents. One thousand one hundred ninety-four consecutive outpatients cared for by the residents were eligible for patient satisfaction questionnaires. Measurements and main results: Thirty-three residents and 13 faculty completed evaluations of resident humanism while 792 patients completed satisfaction questionnaires, which were used for analysis. The faculty ratings of resident humanism correlated strongly with patient satisfaction ratings, while the resident self-ratings did not. Conclusions: Faculty ratings of resident humanism were highly predictive of patient satisfaction with the care rendered by internal medicine residents in two ambulatory care clinics. This suggests that ambulatory care settings are useful for evaluation of noncognitive behavioral features of resident performance. Key words patient satisfaction residents performance assessment humanism ambulatory care clinics
Received from McGill University, Departments of Medicine and Epidemiology and Biostatistics, Montreal General and Royal Victoria Hospitals, Montreal, Quebec, Canada.
Supported by the Fonds de la recherche en santé du Quebec and the Royal Victoria Hospital Department of Medicine research and education fund.
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