, Volume 13, Issue 2, pp 359-412

Optimal design and control of queues

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We have divided this review into two parts. The first part is concerned with the optimal design of queueing systems and the second part deals with the optimal control of queueing systems. The second part, which has the lion’s share of the review since it has received the most attention, focuses mainly on the modelling aspects of the problem and describes the different kinds of threshold (control) policy models available in the literature. To limit the scope of this survey, we decided to limit ourselves to research on papers dealing with the three policies (N, T, and D), where a cost function is designed specifically and optimal thresholds that yield minimum cost are sought.