The Journal of Behavioral Health Services & Research

, Volume 29, Issue 4, pp 481–489

The influence of patient characteristics on ratings of managed behavioral health care

  • Paul D. Cleary
  • Matthew J. Carlson
  • James A. Shaul
  • Susan V. Eisen
Brief Reports

DOI: 10.1007/BF02287354

Cite this article as:
Cleary, P.D., Carlson, M.J., Shaul, J.A. et al. The Journal of Behavioral Health Services & Research (2002) 29: 481. doi:10.1007/BF02287354

Abstract

Despite current emphasis on consumer-based performance measures, little is known about factors that influence consumer ratings of behavioral health care. This study examines the influence of patient characteristics, health care use, and insurance coverage on patients' ratings of their managed behavioral health care in both commercial and public plans. Older and healthier patients rated their behavioral health care and health plan more highly than did other patients. Patients with less education and those whose insurance paid all costs of care gave consistently higher plan ratings. Women and frequent users enrolled in commercial plans gave more positive care ratings. After adjusting for enrollee characteristics and coverage, there were no differences between ratings of patients in commercial and public plans. These results are consistent with other research that illustrates the importance of adjusting health care ratings for patient characteristics when comparing plans.

Copyright information

© Association of Behavioral Healthcare Management, NCCBH 2002

Authors and Affiliations

  • Paul D. Cleary
    • 1
  • Matthew J. Carlson
    • 2
    • 3
  • James A. Shaul
    • 1
  • Susan V. Eisen
    • 4
  1. 1.Department of Health Care PolicyHarvard Medical SchoolBoston
  2. 2.CareOregonUSA
  3. 3.Public Health and Preventive MedicineOregon Health Sciences UniversityUSA
  4. 4.Center for Health Quality, Outcomes and Economic ResearchEN Rogers Memorial Veterans HospitalUSA