Administration and Policy in Mental Health and Mental Health Services Research

, Volume 24, Issue 5, pp 425–434

Consumer empowerment in mental health organizations: Concept, benefits, and impediments

Authors

  • Mark S. Salzer
    • Center for Mental Health PolicyVanderbilt University
Articles

DOI: 10.1007/BF02042724

Cite this article as:
Salzer, M.S. Adm Policy Ment Health (1997) 24: 425. doi:10.1007/BF02042724

Abstract

This article proposes a framework for promoting consumer empowerment in mental health organizations. Consumer empowerment involves consumer participation in organizational decision-making, program development and evaluation, access to resources, and opportunities for consumers to develop and run services as well as to maintain personal dignity and integrity. The benefits include increased service innovation, responsiveness to changes in the market place, accountability, as well as the enhancement of quality of care, the protection of consumer rights, among others.

Copyright information

© Human Sciences Press, Inc 1997