Journal of Systems Integration

, Volume 5, Issue 1, pp 5–21

The challenge of change—Opportunities and obstacles in deploying information technology

  • H. T. Yeh

DOI: 10.1007/BF01974229

Cite this article as:
Yeh, H.T. Journal of Systems Integration (1995) 5: 5. doi:10.1007/BF01974229


A five-step generic change implementation model (reach awareness, gain support, analyze impact, build alignment and empower action) is outlined to show how to implement business process redesign (BPR) through information technology (IT). The range of benefits with IT—how to speed up process, become agile and flexible, and penetrate new markets—is captured in a table where examples for various business processes are given. Major roadblocks to change implementation, both in general management and IT-specific, are identified and illustrated with case examples. Suggestions are provided to address these potential problems. A roadmap with exit criteria is also provided to guide the business redesign teams through their change journey. A section is set aside to address the special issues involved in deploying IT to speed up economic development in third world countries.


BPR IT process redesign change 

Copyright information

© Kluwer Academic Publishers 1995

Authors and Affiliations

  • H. T. Yeh
    • 1
  1. 1.AT & T Bell LaboratoriesHolmdel

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