, Volume 8, Issue 4, pp 381-399

Production efficiency versus bureaucratic self-interest: Two innovative processes?

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Abstract

This article reports on a study of technological innovations in state and local government agencies. The study was based on an aggregate analysis of 140 previously published and unpublished case studies, in which a closed-ended questionnaire was used to extract information from the case studies. The main hypotheses and findings of the study concern the possible existence of two innovative processes, one that emphasizes service improvements but that does not necessarily lead to enduring incorporation of the innovation (production efficiency), and the other that emphasizes incorporation even where the innovation may not have produced a demonstrable service improvement (bureaucratic self-interest).

This study was supported in part by a grant from the Office of R&D Assessment, National Science Foundation, though the author alone is responsible for the views expressed here.