, Volume 14, Issue 1, pp 31-47

PoliawaC: design and evaluation of an awareness-enhanced groupware client

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Abstract

Presenting the activities of others at the user interface — thereby providing awareness — a is crucial aspect of CSCW systems. However, this problem is often neglected by existing designs. This paper discusses design requirements, introduces a notification design framework and describes the functionality ofPoliAwaC, a groupware client aimed specifically at supporting awarenes.PoliAwaC provides a variety of different graphical notification mechanisms which can be coupled to specific working situations using the AREA model. We also report on the evaluation of the system under real-life conditions in a German federal ministry.