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Application Management

Challenges - Service Creation - Strategies

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Table of contents (12 chapters)

  1. Front Matter

    Pages I-XIII
  2. Application Management – Challenges and Chances

    1. Front Matter

      Pages 1-1
    2. Application Management 2.0

      • Christian Oecking, Andreas Degenhardt
      Pages 3-29
    3. Cloud Computing – Outsourcing 2.0 or a new Business Model for IT Provisioning?

      • Markus Böhm, Stefanie Leimeister, Christoph Riedl, Helmut Krcmar
      Pages 31-56
  3. Application Management – Service Creation and Quality Management

    1. Front Matter

      Pages 57-57
  4. Application Management – Case Studies

    1. Front Matter

      Pages 265-265
  5. Back Matter

    Pages 331-338

About this book

A number of eminent authors take a look at aspects of application management from a range of practical and theoretical perspectives and present possible solutions for current challenges, demonstrating the close links between service creation and service management.

Contents
Cloud Computing
Service Creation and Quality Management
Resource and Competency Management
Strategic Management
Knowledge Management

Target groups
“Application Management“ chiefly targets practitioners, users and decision-makers in the IT management sector. To lecturers and students of information management, business studies and related disciplines it is also of interest.


Editors
Prof. Frank Keuper holds the chair in business administration, especially convergence management and strategic management at Steinbeis University, Berlin. He is also academic head and director of the Sales & Service Research Center (partner of Telekom Shop Vertriebsgesellschaft mbH) and the T-Vertrieb Business School (partner of Telekom Deutschland GmbH).
Christian Oecking is Chairman of the Management Board at Siemens IT Solutions and Services GmbH.
Andreas Degenhardt is Head of Global Application Management at Siemens IT Solutions and Services GmbH.

About the authors

Prof. Frank Keuper holds the chair in business administration, especially convergence management and strategic management at Steinbeis University, Berlin. He is also academic head and director of the Sales & Service Research Center (partner of Telekom Shop Vertriebsgesellschaft mbH) and the T-Vertrieb Business School (partner of Telekom Deutschland GmbH).
Christian Oecking is Chairman of the Management Board at Siemens IT Solutions and Services GmbH.
Andreas Degenhardt is Head of Global Application Management at Siemens IT Solutions and Services GmbH.

Bibliographic Information

  • Book Title: Application Management

  • Book Subtitle: Challenges - Service Creation - Strategies

  • Editors: Frank Keuper, Christian Oecking, Andreas Degenhardt

  • DOI: https://doi.org/10.1007/978-3-8349-6492-2

  • Publisher: Gabler Verlag Wiesbaden

  • eBook Packages: Business and Economics, Business and Management (R0)

  • Copyright Information: Gabler Verlag | Springer Fachmedien Wiesbaden GmbH, Wiesbaden 2011

  • Hardcover ISBN: 978-3-8349-1667-9Published: 10 February 2011

  • Softcover ISBN: 978-3-8349-4651-5Published: 24 September 2014

  • eBook ISBN: 978-3-8349-6492-2Published: 03 February 2011

  • Edition Number: 1

  • Number of Pages: XIII, 338

  • Topics: Business Mathematics, Management, Statistics for Business, Management, Economics, Finance, Insurance

Buy it now

Buying options

eBook USD 39.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book USD 54.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book USD 54.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Other ways to access