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Design Issues for Service Delivery Platforms

Incorporate User Experience: A Grounded Theory Study of Individual User Needs

  • Book
  • © 2015

Overview

Authors:
  1. Martin Bergaus

    1. Leeds Metropoletan (Beckett) University Computing and Creative Technologies, Leeds, United Kingdom

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  • Publication in the field of technical sciences
  • Includes supplementary material: sn.pub/extras

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Table of contents (6 chapters)

  1. Front Matter

    Pages I-XLI
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  2. Introduction

    • Martin Bergaus
    Pages 1-25

  3. Literature Review: ICT, SDPs and System Design for User Needs

    • Martin Bergaus
    Pages 27-94

  4. Research Methodology

    • Martin Bergaus
    Pages 95-170

  5. Presentation of Findings

    • Martin Bergaus
    Pages 171-231

  6. Model Development and Discussion of the Results

    • Martin Bergaus
    Pages 233-293

  7. Conclusions

    • Martin Bergaus
    Pages 295-315

  8. Back Matter

    Pages 317-453
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Keywords

About this book

Martin Bergaus investigated Service Delivery Platforms (SDP), focussing on their challenges and design aspects from a user's perspective. Qualitatively he incorporated user experience in SDP research, developing a Grounded Theory (GT) then set out parameters needed when developing SDP investigations from a user viewpoint, before technical implementation. This study indicates usability factors for future SDP systems and contributes to the exploratory framework represented by the six GT categories. The results of this study benefit Information Systems (IS) experts developing SDP based ICT systems and those interested in practical applications of GT.

Authors and Affiliations

  • Leeds Metropoletan (Beckett) University Computing and Creative Technologies, Leeds, United Kingdom

    Martin Bergaus

About the author

Martin Bergaus, Ph.D., teaches as an associate lecturer at the University of Applied Science and Technical University in Vienna. His current research interests focuses on a qualitative research using Grounded Theory in the field of Information Systems. He has professional experiences within the ICT and company start up.

Bibliographic Information

  • Book Title: Design Issues for Service Delivery Platforms

  • Book Subtitle: Incorporate User Experience: A Grounded Theory Study of Individual User Needs

  • Authors: Martin Bergaus

  • DOI: https://doi.org/10.1007/978-3-658-10541-9

  • Publisher: Springer Vieweg Wiesbaden

  • eBook Packages: Computer Science, Computer Science (R0)

  • Copyright Information: Springer Fachmedien Wiesbaden 2015

  • Softcover ISBN: 978-3-658-10540-2Published: 08 July 2015

  • eBook ISBN: 978-3-658-10541-9Published: 01 July 2015

  • Edition Number: 1

  • Number of Pages: XLI, 453

  • Number of Illustrations: 84 b/w illustrations

  • Topics: User Interfaces and Human Computer Interaction, Information Systems Applications (incl. Internet)

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