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Information Systems Outsourcing

Enduring Themes, Global Challenges, and Process Opportunities

  • Book
  • © 2009

Overview

Editors:
  1. Rudy Hirschheim

    1. E. J. Ourso College of Business, Louisiana State University, Baton Rouge, USA

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  2. Armin Heinzl

    1. Lehrstuhl für ABWL und Wirtschaftsinformatik, Universität Mannheim, Mannheim, Germany

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  3. Jens Dibbern

    1. Lehrstuhl für ABWL und Wirtschaftsinformatik, Universität Mannheim, Mannheim, Germany

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  • Excellent collection of high-quality articles on information systems outsourcing
  • Examples of successful outsourcing in organizations through empirical surveys and case studies
  • Insights into hot topics such as information technology offshoring, business process outsourcing, applications service providing, web services
  • Includes supplementary material: sn.pub/extras

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Table of contents (25 chapters)

  1. Front Matter

    Pages i-xvi
    Download chapter PDF

  3. Traditional IT Outsourcing

    3. Outsourcing Outcomes

      1. Is There an “Information Technology Outsourcing Paradox”?
        • Anne C. Rouse
        Pages 129-146
      2. A Story of IT Outsourcing from Early Experience to Maturity
        • Julie Fisher, Rudy Hirschheim, Robert Jacobs
        Pages 147-174
      3. Strategic Dependence on the IT Resource and Outsourcing: A Test of the Strategic Control Model
        • Detmar Straub, Peter Weill, Kathy S. Schwaig
        Pages 175-199
      4. The Effects of Outsourcing Announcements on Market Values of Swiss Firms: An Event Study
        • Fabian S. Willi, Gerhard F. Knolmayer
        Pages 201-214

    4. Innovation Through Outsourcing

      1. Firm Strategic Profile and IT Outsourcing
        • Benoit A. Aubert, Guillaume Beaurivage, Anne-Marie Croteau, Suzanne Rivard
        Pages 217-240
      2. In Context Outsourcing: Between Solution Making and Context Making
        • Arjen Wassenaar, Rajesri Govindaraju, Björn Kijl
        Pages 241-253
      3. Reaching Across Organizational Boundaries for New Ideas: Innovation from IT Outsourcing Vendors
        • Bandula Jayatilaka
        Pages 255-275

  4. IT Offshoring

    1. Offshoring Trends

      1. Offshoring and Outsourcing in the PC Industry: A Historical Perspective
        • Jason Dedrick, Kenneth L. Kraemer
        Pages 281-303
      2. The State of IS Research on Offshoring
        • William R. King, Reza Torkzadeh, T. Rachel Chung
        Pages 305-323

    2. Knowledge Sharing in Offshoring

      1. Transactive Memory and the Transfer of Knowledge between Onsite and Offshore IT Outsourcing Teams
        • Ilan Oshri, Julia Kotlarsky, Paul van Fenema
        Pages 327-350
      2. Global Sourcing in a Developing Country Context: Organizing IS Resources to Develop Local Knowledge
        • Michael Barrett, Eivor Oborn
        Pages 351-372

    3. Dynamics in Offshoring

      1. Pulling Offshore and Staying Onshore: A Framework for Analysis of Offshoring Dynamics
        • Erran Carmel, Jason Dedrick, Kenneth L. Kraemer
        Pages 375-391
      2. Turnover Intentions of Indian IS Professionals
        • Mary C. Lacity, Vidya V. Iyer, Prasad S. Rudramuniyaiah
        Pages 393-421
      3. Relocating Routines: The Role of Improvisation in Offshore Implementation of Software Processes
        • S. Krishna, Jayarama Holla
        Pages 423-440
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Keywords

About this book

Three years have passed since the second edition of this book was published. The field of IT outsourcing continues to grow in practice as well as in academia and draws further attention in both domains. Aspects of traditional outsourcing (Part II) have remained pronounced but are becoming more mature. While o- sourcing determinants are still important, they are now of less interest to researchers. Relationship management (Chap. 1) and capability management (Chap. 2) continue to be of interest; so too are outsourcing outcomes (Chap. 3) and, as a new focus, innovation aspects (Chap. 4). These are motivating more and more research activities, complementing the lifecycle of traditional o- sourcing. We note significant growth in the field of IT offshoring (Part II). In our third edition, we offer research results on offshoring patterns and trends (Chap. 5), the crucial aspect of knowledge sharing (Chap. 6), vibrant examples for offshoring dynamics (Chap. 7), and some new contributions on the deter- nants of offshoring success (Chap. 8). The last part of our book investigates the field of business process outsourcing (Part III). In this section, issues such as standardization, process outsourcing to India and deinstitutionalization patterns in the health-care sector are presented. Given these new subjects, we believe that Enduring Themes, Global Challenges, and Process Opportunities is an appropriate subtitle for this third edition of the monograph. Again, we have thoughtfully compiled contem- rary outsourcing research as a primer and a platform for scientific discourse.

Editors and Affiliations

  • E. J. Ourso College of Business, Louisiana State University, Baton Rouge, USA

    Rudy Hirschheim

  • Lehrstuhl für ABWL und Wirtschaftsinformatik, Universität Mannheim, Mannheim, Germany

    Armin Heinzl, Jens Dibbern

Bibliographic Information

  • Book Title: Information Systems Outsourcing

  • Book Subtitle: Enduring Themes, Global Challenges, and Process Opportunities

  • Editors: Rudy Hirschheim, Armin Heinzl, Jens Dibbern

  • DOI: https://doi.org/10.1007/978-3-540-88851-2

  • Publisher: Springer Berlin, Heidelberg

  • eBook Packages: Business and Economics, Business and Management (R0)

  • Copyright Information: Springer-Verlag Berlin Heidelberg 2009

  • eBook ISBN: 978-3-540-88851-2Published: 24 March 2009

  • Edition Number: 3

  • Number of Pages: XVI, 593

  • Topics: IT in Business, Management, Organization

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