Process Management

1. Front Matter

   Pages I-XVII

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2. The Process in Focus

   • Jörg Becker, Dieter Kahn

   Pages 1-12

3. Project Management

   • Jörg Becker, Dieter Kahn, Clemens Wernsmann

   Pages 13-39

4. Preparation of Process Modeling

   • Michael Rosemann

   Pages 41-78

5. From Strategy to the Business Process Framework

   • Jörg Becker, Volker Meise

   Pages 79-105

6. As-is Modeling and Process Analysis

   • Ansgar Schwegmann, Michael Laske

   Pages 107-133

7. To-be Modeling and Process Optimization

   • Mario Speck, Norbert Schnetgöke

   Pages 135-163

8. Design of a Process-oriented Organizational Structure

   • Martin Kugeler, Michael Vieting

   Pages 165-205

9. Process Implementation — Process Roll-out

   • Michael Laske, Redmer Luxem

   Pages 207-232

10. Continuous Process Management

    • Stefan Neumann, Christian Probst, Clemens Wernsmann

    Pages 233-250

11. Additional Application Areas and Further Perspectives — Beyond Re-engineering

    • Michael zur Mühlen

    Pages 251-288

12. Back Matter

    Pages 289-339

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Process Management is a comprehensive compendium for the contemporary design of process-oriented organizations. It presents a proven methodology for the introduction and sustainable management of business processes. This book discusses each phase of a business process lifecycle model in the light of current research. A continuous case study provides interesting insights into the actual experiences with this lifecycle model and adds to the credibility of the presented contents. This also includes recommendations which are summarized in pragmatic checklists  for each stage of the project. This book is of relevance for business analysts, business process managers, consultants, and all practitioners dealing with the analysis and re-design of business processes. It is also a valuable resource for lecturers and students in the disciplines of Business, Information Systems and Engineering.

• Service
• business
• business process
• design
• information
• information management
• information system
• management
• model
• modeling
• optimization
• organization
• process optimization
• project management
• strategy

• Institut für Wirtschaftsinformatik, Westfälische Wilhelms-Universität Münster, Münster, Germany

  Jörg Becker

• Münster, Germany

  Martin Kugeler

• School of Information Systems, Queensland University of Technology, Brisbane, Australia

  Michael Rosemann

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