Overview
- Presents a method to analyze the impact of service failures in multi-layered IT service delivery models
- Introduces a concept for a fuzzy method-based service-level engineering
- Provides several use cases for the application of fuzzy methods in IT service level management
Part of the book series: Fuzzy Management Methods (FMM)
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Table of contents (9 chapters)
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Front Matter
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SLA Dependency Mapping: Towards a Gradual and Bi-polar Concept
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Front Matter
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Intuitionistic Fuzzy Service Failure Impact Analysis (IFSFIA)
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Front Matter
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Towards ‘Business and IT’ Aligned Service Level Engineering
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Front Matter
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Back Matter
Keywords
About this book
Authors and Affiliations
About the author
Bibliographic Information
Book Title: Improving Service Level Engineering
Book Subtitle: An Intuitionistic Fuzzy Approach
Authors: Roland Schütze
Series Title: Fuzzy Management Methods
DOI: https://doi.org/10.1007/978-3-319-59716-4
Publisher: Springer Cham
eBook Packages: Business and Management, Business and Management (R0)
Copyright Information: Springer International Publishing AG 2018
Hardcover ISBN: 978-3-319-59715-7Published: 28 July 2017
Softcover ISBN: 978-3-319-86684-0Published: 03 August 2018
eBook ISBN: 978-3-319-59716-4Published: 20 July 2017
Series ISSN: 2196-4130
Series E-ISSN: 2196-4149
Edition Number: 1
Number of Pages: XXV, 195
Number of Illustrations: 7 b/w illustrations, 64 illustrations in colour
Topics: IT in Business, Management of Computing and Information Systems, Math Applications in Computer Science