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  • © 2009

Intercultural Interaction

A Multidisciplinary Approach to Intercultural Communication

Palgrave Macmillan

Part of the book series: Research and Practice in Applied Linguistics (RPAL)

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Table of contents (12 chapters)

  1. Front Matter

    Pages i-xv
  2. Introduction

    1. Introduction

      • Helen Spencer-Oatey, Peter Franklin
      Pages 1-10
  3. Conceptualizing Intercultural Interaction

    1. Front Matter

      Pages 11-11
    2. Unpacking Culture

      • Helen Spencer-Oatey, Peter Franklin
      Pages 13-49
    3. Intercultural Interaction Competence (ICIC)

      • Helen Spencer-Oatey, Peter Franklin
      Pages 50-80
    4. Achieving Understanding in Intercultural Interaction

      • Helen Spencer-Oatey, Peter Franklin
      Pages 81-100
    5. Promoting Rapport in Intercultural Interaction

      • Helen Spencer-Oatey, Peter Franklin
      Pages 101-129
    6. Confronting Disadvantage and Domination in Intercultural Interaction

      • Helen Spencer-Oatey, Peter Franklin
      Pages 130-150
    7. Adapting to Unfamiliar Cultures

      • Helen Spencer-Oatey, Peter Franklin
      Pages 151-170
  4. Promoting Competence in Intercultural Interaction

    1. Front Matter

      Pages 171-171
    2. Assessing Competence in Intercultural Interaction

      • Helen Spencer-Oatey, Peter Franklin
      Pages 173-198
    3. Developing Competence in Intercultural Interaction

      • Helen Spencer-Oatey, Peter Franklin
      Pages 199-241
  5. Researching Intercultural Interaction

    1. Front Matter

      Pages 243-243
    2. Research Topics in Intercultural Interaction

      • Helen Spencer-Oatey, Peter Franklin
      Pages 245-265
    3. Culture and the Research Process

      • Helen Spencer-Oatey, Peter Franklin
      Pages 266-292
  6. Resources

    1. Front Matter

      Pages 293-293
    2. Resources

      • Helen Spencer-Oatey, Peter Franklin
      Pages 295-325
  7. Back Matter

    Pages 326-367

About this book

Written in a highly accessible style and in four parts, this book provides rapid and authoritative access to current ideas and practice in intercultural communication. It draws on concepts and findings from a range of different disciplines and uses authentic examples of intercultural interaction to illustrate points.

Reviews

'...delivers an excellent survey of all on-going discussions and research in the intercultural field...This book is a state-of-the-art encyclopedia of intercultural research.' - Sietar Europa

"A fascinating book for reflecting on intercultural competence and communication as well as providing powerful suggestions for future research." Katrin Volt

"...the best book I have seen so far for taking us from where we have been to where we are and where we must be as interculturalists." George Simons

'This is a very professional book, impeccably well-written, exhaustively researched and referenced and is a compendium of information in the field of cross-cultural communication....All in all this is a serious reference book which I would recommend to any professional working in cross-cultural management and communication: it is a rich source of materials, references and knowledge of the field.' - Cross Cultural Management: An International Journal

'...an exciting exploration of the theme of 'becoming intercultural' for both academic and non-academic readers.' - Applied Linguistics

'This volume is a very welcome addition to the existing body of published text books on intercultural communication...It is written in an accessible style, with a clear structure, so that it should reach a fairly wide audience of undergraduate and postgraduate students as well as researchers and professional trainers...I would recommend to any readers thinking of researching or teaching intercultural communication, that they consider adopting this book as a set text.' - Journal of Politeness Research

'This book goes well beyond the declared intention of exploring "the relationship between research and practice in applied linguistics"...and is a professional reference book of great value to teachers and other professionals in the field.' - Dialogin

Authors and Affiliations

  • University of Warwick, UK

    Helen Spencer-Oatey

  • HTWG Konstanz University of Applied Sciences, Germany

    Peter Franklin

About the authors

HELEN SPENCER-OATEY, Professor, is Director of the Centre for Applied Linguistics at the University of Warwick, UK. She leads the Global People project on intercultural effectiveness, and researches and writes on language, culture and the management of rapport. Her interest in these areas developed when living for many years in Hong Kong and Shanghai.

PETER FRANKLIN, Professor, teaches and researches on language, communication and culture in international business and management at HTWG Konstanz University of Applied Sciences, Germany. He is a co-founder member of the KleM Institute for Intercultural Management, Values and Communication and is the editor of dialogin The Delta Intercultural Academy, an internet-based knowledge and learning community.

Bibliographic Information

Buy it now

Buying options

eBook USD 84.99
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book USD 109.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info
Hardcover Book USD 109.99
Price excludes VAT (USA)
  • Durable hardcover edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Other ways to access