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Digitalisierung von KMU – Fragestellungen, Handlungsempfehlungen sowie Implikationen für IT-Organisation und IT-Servicemanagement

Digitization of SMEs – Questions, Recommendations and Implications for IT Organization and IT Service Management

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Zusammenfassung

Mit Blick auf die aktuelle Literatur ist die Digitalisierung von Unternehmen ein sehr breites Thema und wird in vielerlei Hinsicht diskutiert. Um Forschern und Praktikern einen Überblick über das Thema zu geben, werden in diesem Beitrag zahlreiche Beiträge aus akademischen Datenbanken analysiert und überblicksartig nach Themenclustern zusammengefasst.

Besonderer Fokus wird bei dieser Literaturanalyse vor allem auf kleine und mittlere Unternehmen (KMU) gelegt, da diese sich aufgrund geringerer Budgets, kürzerer Entscheidungswege und oft stärkerer Nischenexpertise grundlegend von Großunternehmen unterscheiden. Ziel dabei ist es, Digitalisierungsaspekte im speziellen Kontext von KMU zu diskutieren und spezifische Fragestellungen sowie Handlungsempfehlungen herauszuarbeiten. Dieser Beitrag stellt damit eine State-of-the-Art-Betrachtung der aktuellen Digitalisierungs-Literatur mit speziellem KMU-Fokus dar und liefert Wissenschaftlern Fragestellungen für weitere Forschung sowie Praktikern Handlungsempfehlungen für eine mögliche Strategieentwicklung und Entscheidungsfindung. Weiterhin werden Implikationen für die IT-Organisation und das IT-Servicemanagement abgeleitet.

Abstract

In view of the current literature, the digitalization of companies is a very broad topic and is discussed in many different ways. In order to provide researchers and practitioners an overview of the topic, our article analyzes numerous contributions from academic databases and summarizes them according to specific topical clusters.

Thereby, our article focusses on small and medium-sized enterprises (SMEs) as they differ fundamentally from large companies due to lower budgets, shorter decision-making processes and often strong niche expertise. Therefore, we aim to discuss different aspects of the digitalization of enterprises in the specific context of SMEs and to point out specific questions and recommendations for SME managers. This article provides a state-of-the-art view of the current digitalization literature with a specific SME focus and provides scientists with questions for further research as well as for practitioners recommendations for strategy development. Furthermore, implications for the IT organization and IT service management are derived.

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Authors and Affiliations

  1. Lehrstuhl für Wirtschaftsinformatik 3, insb. IT-Management, Friedrich-Alexander-Universität Erlangen-Nürnberg, Lange Gasse 20, 90403, Nürnberg, Deutschland

    Dominic Lindner

  2. Lehrstuhl für Wirtschaftsinformatik, insb. Informationssysteme in Industrie und Handel, Technische Universität Dresden, Helmholtzstr. 10, 01069, Dresden, Deutschland

    Christian Leyh

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Lindner, D., Leyh, C. Digitalisierung von KMU – Fragestellungen, Handlungsempfehlungen sowie Implikationen für IT-Organisation und IT-Servicemanagement. HMD 56, 402–418 (2019). https://doi.org/10.1365/s40702-019-00502-z

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