Skip to main content
Log in

Queering Know-How: Clinical Skill Acquisition as Ethical Practice

  • Original Research
  • Published:
Journal of Bioethical Inquiry Aims and scope Submit manuscript

Abstract

Our study of queer women patients and their primary health care providers (HCPs) in Halifax, Nova Scotia, reveals a gap between providers’ theoretical knowledge of “cultural competency” and patients’ experience. Drawing on Patricia Benner’s Dreyfusian model of skill acquisition in nursing, we suggest that the dissonance between the anti-heteronormative principles expressed in interviews and the relative absence of skilled anti-heteronormative clinical practice can be understood as a failure to grasp the field of practice as a whole. Moving from “knowing-that” to “knowing-how” in terms of anti-heteronormative clinical skills is not only a desirable epistemological trajectory, we argue, but also a way of understanding better and worse ethical practice.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Similar content being viewed by others

Notes

  1. The larger research study drew on two sites—Halifax and Vancouver—with a roughly equal number of interviews at each. We examine here only the Halifax interviews, and some of our specific examples were clearly influenced by the context of a small, relatively conservative, culturally homogeneous city located in a large area of isolated rural communities (see Bryson 2012 for some initial comparisons between the research sites).

  2. Two other women identified as primarily lesbian with a qualifier (“I see myself as just Arlene” and currently identified as lesbian “but exploring doing the bi thing”), two as trans, two as queer, four as bisexual, and one as “fluid.” Many other terms were introduced during the interviews (“polysexual,” “bent”). In addition to the complexities of their own gender/sexuality as it related to the complexities of their partners’ gender and sexuality, a few participants also construed “queer” (especially in the context of health care) as connected to polyamory or undertaking commercial sex or practicing BDSM (bondage, domination/submission, or sado-masochistic sex). The use of the term “queer women” in the way this research was conceptualized and conducted clearly raises its own methodological and epistemological questions, which are not our focus here (see Bryson 2012).

  3. Some health care providers (HCPs) objected to the term “queer” and early in the project recruitment materials were changed to “LBGT” to avoid discouraging participation or encouraging participation only from those HCPs already comfortable with the term “queer.”

  4. Ethics review and approval for the Halifax interviews were granted by Dalhousie University. All names used are pseudonyms.

  5. Note that the HCP and patient populations did not map—i.e., although all the research participants came from the same small city, the patients were not reporting directly on the HCPs we interviewed (nor vice versa).

  6. The distinction between “knowing how (to)” and “knowing that” has generated a large philosophical literature. In recent years the debate has focused around the work of Timothy Williamson and Jason Stanley (Stanley and Williamson 2001; Stanley 2011), who argue that knowing-how in fact always does turn out to be dependent on knowing-that. Stanley argues against Dreyfus (and Gilbert Ryle before him) on the grounds that both presuppose a false view about what it must mean to act on propositional knowledge. According to Stanley, Dreyfus assumes that because we do not mentally consult our propositional knowledge prior to conducting a skilled action, knowing-how cannot be dependent on knowing-that (2011, esp. 23–24). Stanley then goes on to make a lengthy, complex argument to the conclusion that knowing how to do something is the same as knowing a fact. Although a longer consideration of our position could usefully engage parts of Stanley’s analysis, we bracket it here. Our argument starts from the distinction between propositional knowledge as claims upon which an audience is invited to reflect and the complex everyday encounters practitioners have with their patients. That is, we are concerned with an epistemically and pedagogically implausible emphasis in medical education on abstracted discussion and moral guidelines as remedies for heteronormative practice. One could still, in theory, agree with Stanley and find this distinction unproductive in the situations we describe.

  7. Benner draws on this very early work, but Dreyfus (and Dreyfus) have published a great deal since on this point, as well as extending the work more explicitly into the ethical domain. See in particular Dreyfus and Dreyfus (1991) and Dreyfus (2006, 2007).

  8. The phrase “epistemic modesty” is also used in a philosophical literature where it has related but more narrowly defined connotations. We are not concerned with that literature here.

  9. Women who have sex only with women are advised to get regular cervical cancer screening, as HPV can be transmitted between female sexual partners (see Henderson 2009 for a recent summary of research). Although HPV can be transmitted between women via oral sex, and HPV does appear to raise the risk of oral cancer, cancer itself is non-transmissible.

References

  • Bauer, G.R., R. Hammond, R. Travers, M. Kaay, K.M. Hohenadel, and M. Boyce. 2009. “I don’t think this is theoretical; this is our lives”: How erasure impacts health care for transgender people. The Journal of the Association of Nurses in AIDS Care 20(5): 348–361.

    Article  PubMed  Google Scholar 

  • Beagan, B.L., L. De Souza, C. Godbout, L. Hamilton, J. MacLeod, E. Paynter, and A. Tobin. 2012. “This is the biggest thing you’ll ever do in your life”: Exploring the occupations of transgendered people. Journal of Occupational Science 19(3): 226–240.

  • Beagan, B., E. Fredericks, and L. Goldberg. 2012. Nurses’ work with LGBTQ patients: “They’re just like everybody else, so what’s the difference?” Canadian Journal of Nursing Research 44(3): 44–63.

  • Beagan, B., and Z. Kumas-Tan. 2009. Approaches to diversity in family medicine: “I have always tried to be colour blind.” Canadian Family Medicine 55(8): e21–e28.

    Google Scholar 

  • Bryson, M.K. 2012. Knowledge mobilities in community spaces and clinical spaces: The queer geopolitics of health. Paper presented at the Rainbow Health Ontario 2012 Conference, March 20–23, in Ottawa, Ontario, Canada.

  • Benner, P. 2001. From novice to expert: Excellence and power in clinical nursing practice. New Jersey: Prentice Hall.

    Google Scholar 

  • Bjorkman, M., and K. Malterud. 2009. Lesbian women’s experiences with health care: A qualitative study. Scandinavian Journal of Primary Health Care 27(4): 238–243.

    Article  PubMed Central  PubMed  Google Scholar 

  • Bjorkman, M., and K. Malterud. 2007. Being lesbian—does the doctor need to know? A qualitative study about the significance of disclosure in general practice. Scandinavian Journal of Primary Health Care 5(1): 58–62.

    Article  Google Scholar 

  • Coren, J., C.M. Coren, S.N. Pagliaro, and L.B. Weiss. 2011. Assessing your office for care of lesbian, gay, bisexual, and transgender patients. The Health Care Manager 30(1): 66–70.

    Article  PubMed  Google Scholar 

  • Dogra, N., S. Reitmanova, and O. Carter-Pokras. 2009. Teaching cultural diversity: Current status in U.K., U.S., and Canadian medical schools. Journal of General Internal Medicine 25(Suppl 2): 164–168.

    Google Scholar 

  • Dorsen, C. 2012. An integrative review of nurse attitudes towards lesbian, gay, bisexual, and transgender patients. Canadian Journal of Nursing Research 44(3): 18–43.

    PubMed  Google Scholar 

  • Dreyfus, H.L. 2006. Overcoming the myth of the mental. Topoi 25(1–2): 43–49.

    Article  Google Scholar 

  • Dreyfus, H.L. 2007. The return of the myth of the mental. Inquiry 50(4): 352–365.

    Article  Google Scholar 

  • Dreyfus, H.L., and S.E. Dreyfus. 1991. Towards a phenomenology of ethical expertise. Human Studies 14(4): 229–250.

    Article  Google Scholar 

  • Dreyfus, S.E., and H.L. Dreyfus. 1980. A five-stage model of the mental activities involved in directed skill acquisition. Berkeley: Operations Research Center, University of California. http://www.dtic.mil/cgi-bin/GetTRDoc?AD=ADA084551&Location=U2&doc=GetTRDoc.pdf.

    Google Scholar 

  • Dysart-Gale, D. 2010. Social justice and social determinants of health: Lesbian, gay, bisexual, transgendered, intersexed, and queer youth in Canada. Journal of Child and Adolescent Psychiatric Nursing 23(1): 23–28.

    Article  PubMed  Google Scholar 

  • Eliason, M.J. 1993. Cultural diversity in nursing care: The lesbian, gay, or bisexual client. Journal of Transcultural Nursing 5(1): 14–20.

    Article  CAS  PubMed  Google Scholar 

  • Fish, J. 2010. Conceptualising social exclusion and lesbian, gay, bisexual, and transgender people: The implications for promoting equity in nursing policy and practice. Journal of Research in Nursing 15(4): 303–312.

    Article  Google Scholar 

  • Gustafson, D.L., and S. Reitmanova. 2010. How are we “doing” cultural diversity? A look across English Canadian undergraduate medical school programmes. Medical Teacher 32(10): 816–823.

    Article  PubMed  Google Scholar 

  • Hanssmann, C., D. Morrison, and E. Russian. 2008. Talking, gawking, or getting it done: Provider trainings to increase cultural and clinical competence for transgender and gender-nonconforming patients and clients. Sexuality Research and Social Policy 5(1): 5–23.

    Article  Google Scholar 

  • Harbin, A., B. Beagan, and L. Goldberg. 2012. Discomfort, judgment and health care for queers. Journal of Bioethical Inquiry 9(2): 149–160.

    Article  PubMed  Google Scholar 

  • Hattie, B., and B. Beagan. 2013. Reconfiguring spirituality and sexual/gender identity: “It’s a feeling of connection to something bigger, it’s part of a wholeness.” Journal of Religion and Spirituality in Social Work 32(3): 244–268.

    Article  Google Scholar 

  • Henderson, H.J. 2009. Why lesbians should be encouraged to have regular cervical screening. Journal of Family Planning and Reproductive Health Care 35(1): 49–52.

    Article  PubMed  Google Scholar 

  • Herek, G. 2007. Confronting sexual stigma and prejudice: Theory and practice. Journal of Social Issues 63(4): 905–925.

    Article  Google Scholar 

  • Hinchcliff, S., M. Gott, and E. Galena. 2005. “I daresay I might find it embarrassing”: General practitioners’ perspectives on discussing sexual health issues with lesbian and gay patients. Health and Social Care in the Community 13(4): 345–353.

    Article  Google Scholar 

  • Hutchinson, M.K., A.C. Thompson, and J.A. Cederbaum. 2006. Multisystem factors contributing to disparities in preventive health care among lesbian women. Journal of Obstetric, Gynecologic, and Neonatal Nursing 35(3): 393–402.

    Article  CAS  PubMed  Google Scholar 

  • Kelly, D., and E. Roedder. 2008. Racial cognition and the ethics of implicit bias. Philosophy Compass 3(3): 522–540.

    Article  Google Scholar 

  • Kumas-Tan, Z., B. Beagan, C. Loppie, A. MacLeod, and B. Frank. 2007. Measures of cultural competence: Examining hidden assumptions. Academic Medicine 82(6): 548–557.

    Article  PubMed  Google Scholar 

  • Neville, S., and M. Hendrickson. 2006. Perceptions of lesbian, gay and bisexual people of primary healthcare services. Journal of Advanced Nursing 55(4): 407–415.

    Article  PubMed  Google Scholar 

  • Norton, A.T., and G.M. Herek. 2013. Heterosexuals’ attitudes toward transgender people: Findings from a national probability sample of U.S. adults. Sex Roles 68(11–12): 738–753.

    Article  Google Scholar 

  • Obedin-Maliver, J., E. Goldsmith, and L. Stewart. 2011. Lesbian, gay, bisexual and transgender-related content in undergraduate medical training. The Journal of the American Medical Association 306(9): 971–977.

    Article  CAS  Google Scholar 

  • Reitmanova, S. 2011. Cross-cultural undergraduate medical education in North America: Theoretical concepts and educational approaches. Teaching and Learning in Medicine 23(2): 197–203.

    Article  PubMed  Google Scholar 

  • Röndahl, G., S. Innala, and M. Carlsson. 2004. Heterosexual assumptions in verbal and non-verbal communication in nursing. Journal of Advanced Nursing 56(4): 373–381.

    Article  Google Scholar 

  • Rounds, K., B.B. McGrath, and E. Walsh. 2013. Perspectives on provider behaviors: A qualitative study of sexual and gender minorities regarding quality of care. Contemporary Nurse 44(1): 99–110.

    Article  PubMed  Google Scholar 

  • Saewyc, E., C. Poon, N. Wang, Y. Homma, and A. Smith. 2007. Not yet equal: The health of lesbian, gay, and bisexual youth in BC. Vancouver: The McCreary Centre Society. http://www.mcs.bc.ca/pdf/not_yet_equal_web.pdf.

    Google Scholar 

  • Sedgwick, E.K. 1990. Epistemology of the closet. Berkeley: University of California Press.

    Google Scholar 

  • Shotwell, A. 2011. Knowing otherwise: Race, gender, and implicit understanding. University Park, PA: Penn State Press.

    Google Scholar 

  • Stanley, J. 2011. Know how. Oxford: Oxford University Press.

    Book  Google Scholar 

  • Stanley, J., and T. Williamson. 2001. Knowing how. The Journal of Philosophy 98(8): 411–444.

    Article  Google Scholar 

  • Steinpreis, R.E., K.A. Anders, and D. Ritzke. 1999. The impact of gender on the review of the curricula vitae of job applicants and tenure candidates: A national empirical study. Sex Roles 41(7–8): 509–528.

    Article  Google Scholar 

  • Varela, F. 1999. Ethical know-how: Action, wisdom, and cognition. Stanford: Stanford University Press.

    Google Scholar 

  • Willoughby, B.L.B., D.B. Hill, C.A. Gonzalez, A. Lacorazza, R.A. Macapagal, M.E. Barton, and N.D. Doty. 2010. Who hates gender outlaws? A multisite and multinational evaluation of the genderism and transphobia scale. International Journal of Transgenderism 12(4): 254–271.

    Article  Google Scholar 

Download references

Funding

This study was funded by Canadian Institutes for Health Research [CIHR]. The authors would like to acknowledge and thank all members of the research team, which also includes Brenda Beagan and Lisa Goldberg (co-PIs), Sue Atkinson, Mary Bryson, Megan Dean, Erin Fredericks, Ami Harbin, and Brenda Hattie. CIHR retains no rights over the direction of the research or the publication of results. Neither author received any other financial support for this work, and neither has any conflicts of interest to declare. The authors also would like to thank audiences at the Feminist Approaches to Bioethics and Canadian Association of Bioethics conferences, Alexis Shotwell, and an anonymous reviewer for their helpful comments on earlier drafts.

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Cressida J. Heyes.

Rights and permissions

Reprints and permissions

About this article

Check for updates. Verify currency and authenticity via CrossMark

Cite this article

Heyes, C.J., Thachuk, A. Queering Know-How: Clinical Skill Acquisition as Ethical Practice. Bioethical Inquiry 12, 331–341 (2015). https://doi.org/10.1007/s11673-014-9566-8

Download citation

  • Received:

  • Accepted:

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s11673-014-9566-8

Keywords

Navigation