Abstract
Little is known about what patients value in psychiatric crisis services or how they compare community-based services with those received in the emergency department. Three focus groups (n = 27) were held of participants who had received psychiatric crisis services in emergency departments or a community mental health center. Participants described care experiences and preferences. Focus groups were audio recorded, transcribed, and coded using a value-based lens. Themes included appreciation for feeling respected, basic comforts, and shared decision-making as foundations of quality care. Participants preferred the community mental health center. Research should address long-term outcomes to motivate change in psychiatric crisis care.
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Funding was provided by National Institute of Mental Health under the Grant number (R34MH107588). The content is solely the responsibility of the authors and does not necessarily represent the official views of the National Institutes of Health.
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Thomas, K.C., Owino, H., Ansari, S. et al. Patient-Centered Values and Experiences with Emergency Department and Mental Health Crisis Care. Adm Policy Ment Health 45, 611–622 (2018). https://doi.org/10.1007/s10488-018-0849-y
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DOI: https://doi.org/10.1007/s10488-018-0849-y