Skip to main content
SpringerLink
Log in

Importance weighting, expectation fulfilment and satisfaction: an integrative and innovative approach to measuring patient satisfaction with hospital stays

  • Hints & Kinks
  • Published:
International Journal of Public Health

This is a preview of subscription content, log in via an institution to check access.

Access this article

Log in via an institution

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Institutional subscriptions

Fig. 1
Fig. 2

References

  • Clausen G, Borchelt M, Janßen C, Loos S, Mull J, Pfaff H (2006) Unterstützende Versorgung und Zufriedenheit geriatrischer Patienten mit der stationären Behandlung—Ergebnisse einer systematischen Patientenbefragung. Z Gerontol Geriat 39:48–56

    Article  CAS  Google Scholar 

  • Crow R, Gage H, Hampson S, Hart J, Kimber A, Storey L et al (2002) The measurement of satisfaction with healthcare: implications for practice from a systematic review of the literature. Health Technol Assess 6(32):1–244

    Article  CAS  PubMed  Google Scholar 

  • Davoll S, Kowalski C, Kuhr K, Ommen O, Ernstmann N, Pfaff H (2013) “Tendency to excuse’’ and patient satisfaction of those suffering with breast cancer. Int J Public Health 58:385–393. doi:10.1007/s00038-012-0405-6

    Article  PubMed  Google Scholar 

  • Donabedian A (2003) An introduction to quality assurance in health care. Oxford University Press, New York

    Google Scholar 

  • Janssen C, Ommen O, Pfaff H (2005) Combining patient satisfaction, fulfilment of expectations and importance—an integrative approach in quality assurance. Eur J Public Health 15(suppl 1):139–140

    Google Scholar 

  • Jenkinson C, Coulter A, Bruster S, Richards N, Chandola T (2002) Patients’ experiences and satisfaction with health care: results of a questionnaire study of specific aspects of care. Qual Saf Health Care 11:335–339

    Article  PubMed Central  CAS  PubMed  Google Scholar 

  • Leimkühler AM, Mueller U (1996) Patient satisfaction—artefact or social reality? Nervenarzt 67(9):765–773

    Article  PubMed  Google Scholar 

  • Neugebauer B, Porst R (2001) Patientenzufriedenheit. Ein Literaturbericht. ZUMA-Methodenbericht Nr.7. ZUMA, Mannheim

  • Ommen O, Thuem S, Pfaff H, Janssen C (2011) The relationship between social support, shared decision-making and patient’s trust in doctors: a cross-sectional survey of 2,197 inpatients using the cologne patient questionnaire. Int J Public Health 56(3):319–327

    Article  PubMed  Google Scholar 

  • Pfaff H, Freise D, Mager G, Schrappe M (2003) Der Kölner Patientenfragebogen (KPF): Entwicklung und Validierung eines Fragebogens zur Erfassung der Einbindung des Patienten als Kotherapeuten. Asgard-Verlag, Sankt Augustin

    Google Scholar 

  • Raspe H, Weber U, Voigt S, Kosinski A, Petras H (1997) Qualitätssicherung durch Patientenbefragungen in der medizinischen Rehabilitation: wahrnehmungen und Bewertungen von Rehastrukturen und -prozessen (“Rehabilitandenzufriedenheit”). Rehabilitation 36:31–42

    Google Scholar 

  • Sitzia J (1999) How valid and reliable are patient satisfaction data? an analysis of 195 studies. Int J Qual Health Care 11:319–328

    Article  CAS  PubMed  Google Scholar 

  • Verbeek J, van Dijk F, Räsänen K, Piirainen H, Kankaanpää E, Hulshof C (2001) Consumer satisfaction with occupational health services: should it be measured? Occup Environ Med 58(4):272–278

    Article  PubMed Central  CAS  PubMed  Google Scholar 

  • Vogt WP (2011) Dictionary of statistics and methodology—a non technical guide for the social sciences. Sage Publications, London

    Google Scholar 

Download references

Author information

Authors and Affiliations

  1. Faculty of Applied Social Sciences, Munich University of Applied Sciences, Am Stadtpark 20, 81243, Munich, Germany

    Christian Janssen

  2. Department 1, Federal Centre for Health Education (BZgA), Cologne, Germany

    Oliver Ommen

  3. Institute for Quality and Efficiency in Health Care (IQWIG), Cologne, Germany

    Fueloep Scheibler

  4. Institute for Psychology, University of Education Freiburg, Freiburg, Germany

    Markus Wirtz

  5. Institute of Medical Sociology, Health Services Research and Rehabilitation Science (IMVR), University of Cologne, Cologne, Germany

    Holger Pfaff

Authors
  1. Christian Janssen
    View author publications

    You can also search for this author in PubMed Google Scholar

  2. Oliver Ommen
    View author publications

    You can also search for this author in PubMed Google Scholar

  3. Fueloep Scheibler
    View author publications

    You can also search for this author in PubMed Google Scholar

  4. Markus Wirtz
    View author publications

    You can also search for this author in PubMed Google Scholar

  5. Holger Pfaff
    View author publications

    You can also search for this author in PubMed Google Scholar

Corresponding author

Correspondence to Christian Janssen.

Rights and permissions

Reprints and permissions

About this article

Cite this article

Janssen, C., Ommen, O., Scheibler, F. et al. Importance weighting, expectation fulfilment and satisfaction: an integrative and innovative approach to measuring patient satisfaction with hospital stays. Int J Public Health 58, 955–958 (2013). https://doi.org/10.1007/s00038-013-0517-7

Download citation

  • Received:

  • Revised:

  • Accepted:

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1007/s00038-013-0517-7

Keywords

Search

Navigation