Abstract
This study analyzes the relationship between program performance and workload levels. The results indicate that program effectiveness is highest under medium workloads while efficiency is greatest under high workloads. The management dilemma resulting from these findings is discussed.
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This study was supported in part by a grant (#5 R12 19503-03 MHS) from the National Institute of Mental Health.
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Binner, P., Potter, A. & Halpern, J. Workload levels, program costs, and program benefits. Administration in Mental Health 3, 156–165 (1976). https://doi.org/10.1007/BF02619676
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DOI: https://doi.org/10.1007/BF02619676